Experian Subscription - NEED TO CONTACT EXPERIAN!

Blatchy224

I have recently had multiple credits from Experian in to my credit card account. 

I seem to have been paying £14.99 a month to Experian for what I wrongly assumed was relating to my ClearScore account. Looking online I can see no link between an Experian subscription and the free ClearScore app. This is a big mistake on my part.
I am trying to contact Experian about this but they can’t find my details and without being a “paying customer” (which technically I am) you can’t contact them.

I may well have used my credit card details as verification for something years ago, but have inadvertently signed up to a subscription service that I have never actually used! 
Anyone have any advice for contacting Experian to have this sorted out and whether I am entitled to any refunds considering I have never used their service? I understand it was a mistake on my part.
any help will be much appreciated! 

PRAISETHESUN

I suspect you'll struggle to get them to refund the paid subscriptions, but I'm sure if you call to complain they can assist in getting you online access and cancelling your active subscription. Worst case send Experian a complaint letter stating you are cancelling your subscription, and then contact your bank to block the payments going forward.

https://ins.experian.co.uk/contact?selectedSection=Complaints

Other methods to get in touch

Call us

Please note - you'll need a CreditExpert subscription to call us.

• Option 1: Tap on 'Call us' in your account using a mobile phone to pass through our identity checks quickly.
• Option 2: Dial 0800 013 8888 and be ready to use your memorable word during our security questions.

No CreditExpert subscription? See our frequently asked questions for support.

Our call centres are open: Monday to Friday, 9am to 5pm.

0800 numbers are free to call from UK landlines and mobiles but calls from business mobile phones may be chargeable. We may record calls for training and monitoring purposes.

Write to us

We can answer your question quicker if you select the topic that it relates to in the form above and answer the questions shown.

However, you can still write to us directly. Please include your full name, address and date of birth.

Our address is:

Customer Support Centre
Experian Ltd
PO BOX 9000
Nottingham
NG80 7WF

Nasqueron

FYI Experian doesn't have a free front end, only the statutory report, Clear Score is for Equifax

Blatchy224

said:

I suspect you'll struggle to get them to refund the paid subscriptions, but I'm sure if you call to complain they can assist in getting you online access and cancelling your active subscription. Worst case send Experian a complaint letter stating you are cancelling your subscription, and then contact your bank to block the payments going forward.

Other methods to get in touch

Call us

Please note - you'll need a CreditExpert subscription to call us.

• Option 1: Tap on 'Call us' in your account using a mobile phone to pass through our identity checks quickly.
• Option 2: Dial 0800 013 8888 and be ready to use your memorable word during our security questions.

No CreditExpert subscription? See our…for support.

Our call centres are open: Monday to Friday, 9am to 5pm.

0800 numbers are free to call from UK landlines and mobiles but calls from business mobile phones may be chargeable. We may record calls for training and monitoring purposes.

Write to us

We can answer your question quicker if you select the topic that it relates to in the form above and answer the questions shown.

However, you can still write to us directly. Please include your full name, address and date of birth.

Our address is:

Customer Support Centre
Experian Ltd
PO BOX 9000
Nottingham
NG80 7WF

Thanks for your response. The bit that irritates me about this is the number you’ve quoted is only accessible if you have a profile with them that is registered as a paying customer. I have entered my personal details, name DOB etc and it is not recognised as a customer, so I can’t get through to their customer support. My only option is to send a letter which I do find a bit ridiculous!

Blatchy224

Nasqueron said:

FYI Experian doesn't have a free front end, only the statutory report, Clear Score is for Equifax

I actually signed up for a free account in the hope it’d let me get through to someone on the phone, but their lines are only accessible for those who pay. It looks like they’re taking payment from me but have no record of who is actually making the payments because I have tried various routes to try and recover a potential account and it doesn’t recognise any of my details, hence me signing up for the free service.