📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Travel Insurance - Awaiting Tests

2»

Comments

  • I appreciate the OP doesnt want to cancel the holiday, nobody would.  But you would think the insurance company has a requirement to allow a holiday to be cancelled due to the unforseen medical change if the insurance are not prepared to offer the cover during the travel.  Seems a major flaw in travel insurance if you cant have it one way or another when thats one of the reasons for taking insurance to cover unexpected medical events. 
  • sheramber
    sheramber Posts: 22,898 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    I appreciate the OP doesnt want to cancel the holiday, nobody would.  But you would think the insurance company has a requirement to allow a holiday to be cancelled due to the unforseen medical change if the insurance are not prepared to offer the cover during the travel.  Seems a major flaw in travel insurance if you cant have it one way or another when thats one of the reasons for taking insurance to cover unexpected medical events. 
    The OP hasn’t said he has asked to claim for cancelling , nor that the instance have refused
  • According to the annual policy document (page 9) on Staysure web site at


    For "Changes to your health"

    A member of the team will ask you specific questions about your medical condition(s). This may result in an additional premium to allow cover to continue, or we may add additional Terms and Conditions to your policy or exclude cover for the newly diagnosed condition or for the condition that has undergone significant change. We may require you to obtain a Medical Report from your doctor, or consultant to allow us to assess whether cover can continue. Obtaining this Medical Report is at your own expense. Based on our assessment of the medical information supplied to us, we will decide whether we can continue to insure you, and on what basis.

    If we are unable to continue to provide cover, or if you do not wish to pay the additional premium you will be entitled to make a claim under Section 1 (Cancellation) for costs which cannot be recovered elsewhere for trips booked prior to the change in health.

    Alternatively, you will be entitled to cancel your policy, in which case, we will refund a proportionate amount of your premium.

    Please note that your doctor, or consultant telling you that you are well enough to travel does not mean that you will be covered for your pre-existing medical condition(s). If you have any concerns regarding whether or not you will be covered, please contact Staysure Customer Services.

    So if the OP couldnt get satisfactory info Staysure will accept to provide cover then it would seem they would be able to unfortunately cancel the holiday and make a claim.
  • sheramber said:
    I appreciate the OP doesnt want to cancel the holiday, nobody would.  But you would think the insurance company has a requirement to allow a holiday to be cancelled due to the unforseen medical change if the insurance are not prepared to offer the cover during the travel.  Seems a major flaw in travel insurance if you cant have it one way or another when thats one of the reasons for taking insurance to cover unexpected medical events. 
    The OP hasn’t said he has asked to claim for cancelling , nor that the instance have refused

    @sheramber the OP has indicated the insurance company would not cover ...

    I contacted the insurance company to discuss my renewal, and I mentioned she was waiting tests to which they said they would not cover anything related to the tests

    and that cancelling was one of the 4 options the OP listed but they suggested it probably would not be successful, but I think thats wrong based on my earlier posts for info in the policy

    4) I could potentially cancel the holiday now, but with her being fit to travel, I am likely not to be successful in claiming.

    ???




  • sheramber
    sheramber Posts: 22,898 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
     You said

    But you would think the insurance company has a requirement to allow a holiday to be cancelled due to the unforseen medical change if the insurance are not prepared to offer the cover during the travel.  Seems a major flaw in travel insurance if you cant have it one way or another when thats one of the reasons for taking insurance to cover unexpected medical events.

    The OP has assumed but has not asked to cancel.  He has not asked ior been refused.
  • daparojo
    daparojo Posts: 58 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Update

    I have found an insurance company through a broker who has found cover despite her waiting for tests. This is good. I just need to read through the cover details as I am skeptical as the questionnaire I filled in clearly shows, waiting for tests/investigation as YES and has been verified by the broker. But when I look at the same questionnaire in the quote it has been switched to NO. I am assured it's a glitch, and the broker emailed me a copy of the questionnaire we filled. in with them to generate the quotes.

    To also add that we are paying to see someone privately, and if she needs the tests outlined, then we will pay for them.  This all can be done well before we go away.

    Cancellation could still be an option, but Staysure are being so evasive on this, hence a complaint raised.
  • Good to hear you are hopefully still on track for a holiday, fingers crossed.
  • blurt91
    blurt91 Posts: 3 Newbie
    Part of the Furniture First Post Combo Breaker
    I know the advice is to insure as soon as you book...unfortunately in our family of 3 , one of us always seems to be waiting for tests. Travel insurance is a nightmare.  I have paid privately to speed up heart tests and now need angiogram.  We travel to Australia on 21 September and earliest I can get one is 10th which puts paid to flying if I need a stent. Cardiologist is happy for me to travel This trip was booked last November and there hasn't been a single week since where one of us hasn't been waiting for tests. What on earth are you supposed to do? Why don't the insurance companies offer insurance on the basis of worse case scenario..I guess in my case a heart attack...I know it would be expensive,  but surely cheaper than having to sort out treatment overseas. Completely fed up.
  • sheramber
    sheramber Posts: 22,898 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    blurt91 said:
    I know the advice is to insure as soon as you book...unfortunately in our family of 3 , one of us always seems to be waiting for tests. Travel insurance is a nightmare.  I have paid privately to speed up heart tests and now need angiogram.  We travel to Australia on 21 September and earliest I can get one is 10th which puts paid to flying if I need a stent. Cardiologist is happy for me to travel This trip was booked last November and there hasn't been a single week since where one of us hasn't been waiting for tests. What on earth are you supposed to do? Why don't the insurance companies offer insurance on the basis of worse case scenario..I guess in my case a heart attack...I know it would be expensive,  but surely cheaper than having to sort out treatment overseas. Completely fed up.
    It wouldn’t be cheaper for the insurance company if  they had to pay for treatment overseas. 
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.6K Banking & Borrowing
  • 253.3K Reduce Debt & Boost Income
  • 453.9K Spending & Discounts
  • 244.5K Work, Benefits & Business
  • 599.8K Mortgages, Homes & Bills
  • 177.2K Life & Family
  • 258.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.