Options for mispacked eBay parcel

13thlegion

Hands up totally my fault.

A week ago I  sold and posted a bulk lot of Warhammer on eBay to a buyer in USA (I'm in the UK) and it is been sent via global shipping programme. It is currently waiting to leave eBay's hub. 

Today I've found 1 thing that should have been in the parcel which I evidently missed when packing everything up. 

Are there any simple options to send this on separately? Or should I just offer a partial refund and hope the buyer doesn't mind too much?

Hoenir

Personally I'd have contacted the customer immediately I realised and opened a discussion. 

TimeLord1

You used to be able to see the address in invoices but being it's the USA and GSP you will have to contact them and explain you can either give a reduction or offer at your cost to send it with tracking. GSP will wipe their hands of it if he opens a case, you will probably lose what you've sent and the payment.