ID Theft and Debt Recovery Firm Chasing for British Gas

mustangmad30

Husband has been receiving letters from a Debt Recovery Firm in Leeds to say that he owes thousands of pounds for gas and electricity used between July 2024 and January 2025 in a property that he actually SOLD in 2016.  We cannot get through to these people that he does not own the property.  We have sent them an Office Copy Entry from the Land Registry to state the date he sold, it, who he sold it to and for how much but they say this is not enough proof!  The solicitors will not have the file going back 9 years now (even if they did they have merged into another firm so technically do not exist now in any event) and so we have not kept any paperwork having moved a couple of times since then anyway.  
When the property was sold, it had tenants in situ, the new purchaser was happy to buy the property and keep them in place, it is these tenants that we believe are using my husband's ID for not only this BG account but also in the past have had catalogues in his name etc etc, we have reported this to the Police who say they will "look into it" but they do not seem very interested.  
I have an extensive legal background, albeit not any actual qualifications but I do know that bailiffs cannot just come in and take what they want without Court proceedings actually having been issued and judgments obtained etc etc, but my husband's health is now suffering due to this stress which has been ongoing for years now...   If we contact BG they just tell us to contact the debt recovery agents and they just will not seem to listen to a word we are saying - we have therefore told them to fill their boots and take us to Court - in my opinion they do not have a leg to stand on, but any advice would be welcome.  
We have been advised to get a Deadlock Letter but I believe BG are not so forthcoming with handing these out...
Any advice would be gratefully received.

MWT

You may find there will be more informed help on this sort of problem over in the 'Debt Free...' forum...

https://forums.moneysavingexpert.com/categories/debt-free-wannabe

QrizB

It's quite unlikely that anyone has stolen your ID. It's far more likely that the current occupier hasn't registered with BG and they've looked back for previous account holder's details so they can bill someone.

Gerry1

IANAL and all that, but if they're based in England or Wales it might be worth informing them that you consider their letters to be grossly offensive, and therefore fall under the remit of the Malicious Communications Act 1988 which makes it an offence to send a letter intended to cause distress or anxiety to the recipient.

I found that this worked very effectively (in conjunction with the Withdrawal of Implied Right of Access) in completely stopping the ever more mendacious threatening letters sent out by TV Licensing every fortnight.