Can't get an appointment to fit Smart Meter

Northern_Monkey99

Having just bought an electric vehicle I'm keen to switch to an EV tariff to maximise the financial benefits. I've been trying (with British Gas) to arrange an appointment since January and, every time, there are no appointments available. About two months ago I raised a complaint and was told that I'd been placed on a list and would be emailed when an appointment was available. As yet nothing. I'm still checking online several times a week as well and every time - nothing.

It's getting hugely frustrating, especially having just seen an advert encouraging me to......get a smart meter!

Is anyone else in the same situation or has anyone found a way to speed things up?

Is it worth speaking to OFGEM,or any other regulatory body/ombudsman?

Don't know if it's relevant but I'm in Aberdeenshire.   

Appreciate any advice.

QrizB

It's a bad time to be looking for a smart meter. Most of the suppliers are currently focusing on their RTS customers, in preparation for the RTS switch-off that could happen as soon as next month.

Hopefully things will improve in the second half of the year.

Netexporter

Or move to Octopus. Not being a legacy supplier they probably don't have as many E7 meters to replace. Also they have a better selection of tariffs.

Scot_39

According to Elexon - Octopus are in the top 3 for RTS meters

https://www.elexon.co.uk/bsc/data/trading-operations-report/metering-data-trading-operations-report/

Octopus are registerd under supplier MPID MRCY iirc / i.e. if I read the Elexon pdf list correctly (I might have gotten it wrong) - so still second in the queue.

Unfortunately both the 2016 and 2010 Elexon MPID table links are down - so cannot check again the info I posted in the post below - so anyone know a way of cross checking that code for Octopus - I thought they were second in the list about a month ago

https://forums.moneysavingexpert.com/discussion/comment/81346245/#Comment_81346245

But given the issues with users like @LL123LL - and his non RTS on going email exchanges to get them to agree on hos 5246C - maybe more than just a few of those 118,000 - are not in fact genuinely RTS.

Ildhund

Scot_39 said:

... so anyone know a way of cross checking that code for Octopus - 

There seem to be almost 1000 MPIDs. Here are the ones from the latest MDD that point to Octopus:
  

MPID	Market Participant
AVRO	Octopus Energy Limited
BCFC	Octopus Energy Limited
EFLS	Octopus Energy Limited
EUST	Octopus Energy Limited
IRES	Octopus Energy Limited
MRCY	Octopus Energy Limited
LUME	Octopus Energy Operations Ltd
REGE	Octopus Energy Operations Ltd
COLO	Octopus Energy Operations2 Ltd
FRST	Octopus Energy Operations2 Ltd
GONG	Octopus Energy Operations2 Ltd
QEEN	Octopus Energy Operations2 Ltd
TULP	Octopus Energy Operations2 Ltd
VIRG	Octopus Energy Operations2 Ltd
OEPD	OCTOPUS ENERGY SERVICES LTD
OESL	OCTOPUS ENERGY SERVICES LTD

So yes, MRCY = Octopus Energy Ltd.

[The MDD is an enormous site, but well worth gaining access if you like snooping around in the intricacies of the energy market. There don't appear to be any restrictions on who can get authorization to use it: MDD]