Tesco parking fine

Shaya

Dear all I wonder if you could help please

I hope you are well

Unfortunately, I submitted an appeal for a parking charge at Tesco (managed by Horizon Parking) before fully reading the appeal guidelines. In my appeal, I mentioned that the signage was unclear — which I still believe is true. my only option is now going to popla

The sign displays multiple lines of information:

• From 6am to 6pm: 2-hour limit

• From 6pm to 12pm: 1-hour limit

• From 12am to 6am: 15-minute limit And an additional line for Sundays: 6pm to 12am straight after this not as a separate line

The layout and wording make it very confusing, especially regarding the 6pm to 12am slot. It gives the impression that parking is allowed for one hour during that time, but it's not clearly communicated, particularly with the added Sunday note.

Additionally, I attempted to charge my electric car during my visit, which I understand is one of their listed exemptions. However, due to an issue with the charger or my vehicle, I was unable to initiate a successful charge and didn’t receive a receipt or record of the attempt.

I’ve already appealed once, and they responded asking for proof of charging, which I unfortunately cannot provide. Below is the response I received.

Any advice or help you can offer would be greatly appreciated.

16th April 202514:08

 

Parking Charge Reference	[Removed by Forum Team]
Vehicle Registration Number
Breach of Terms and Conditions	Exceeded Maximum Stay Period
Date and Time of Breach	23rd March 202508:41 PM
Location Name	Tesco Yeovil Extra (3493)
POPLA Code    [Removed by Forum Team]
Date of this Correspondence	16th April 2025

 

 16th April 2025

 

Dear Appellant, 

 

Parking Charge:[Removed by Forum Team] 

Thank you for your recent correspondence concerning the above referenced Parking Charge.

 

 

Review of your Appeal

 

The Parking Charge was issued lawfully and in full and proper accordance with the Private Parking Sector Single Code of Practice issued by the British Parking Association (the ‘BPA’).

 

There are signs located at the entrance to, and within the car park that state the terms and conditions that apply when parking. 

 

One of the terms and conditions is that vehicles must not exceed the maximum stay period allowed. As this vehicle was found to be parked longer than the maximum period allowed, a Parking Charge was correctly issued.

 

The signs throughout the car park are clear and comply fully with the BPA’s prescribed rules and regulations.  When parking on private land, it is the driver’s responsibility to ensure they adhere to the terms and conditions of the car park concerned.

 

As you have not provided any evidence, the circumstances whilst unfortunate, cannot be considered valid grounds for appeal.

 

If parking cannot be made without breaching the terms and conditions of the car park, alternative parking arrangements must be sought or motorists will be issued with a Parking Charge as per the car park terms stated on the signage on site.

 

Given the above, and whilst we have considered your representations carefully, on this occasion your appeal has been rejected.

 

The Charge Amount and Methods of Payment

 

In good faith, Horizon will hold the charge at the current amount of £40.00  for a further 14 days from the date of this correspondence to allow you further time to pay.

 

Payment of the outstanding charge can be made using our 24-hour payment line: 020 8106 0789 or online at https://horizonparking.co.uk/pay-parking-charge-notice/

 

Alternatively, payment can be made via cheque made payable to Horizon Parking Ltd and posted to Horizon Parking Ltd, Finitor House, 2 Hanbury Road Chelmsford, Essex CM1 3AE

 

Additional Types of Appeal

 

If you have no evidence that you wish to submit to us then you have now reached the end of our appeals procedure.  Although we have rejected your appeal, the Parking On Private Land Appeals (POPLA) provides an independent appeals service. To use this service, you must appeal to POPLA within 28 days of the date of this correspondence.

 

For full instructions of how to appeal to POPLA, please visit their website at www.popla.co.uk. If you would rather progress this matter by post, please contact our Appeals Office and we will send you the necessary paperwork.

 

Your POPLA reference number is [Removed by Forum Team] 

Please be advised that if you elect  for independent arbitration of your case, you will be required  to pay the charge at the full amount and as such will no longer qualify for payment at the reduced rate. Please also be advised that POPLA will not accept an appeal where payment is made against the Parking Charge in question.

 

We are required by law  to inform you that Ombudsman Services (www.ombudsman-services.org/) provides an alternative dispute resolution service that would be competent to deal with your appeal;  however ,  Horizon has not chosen to participate in their alternative dispute resolution service.  As such, should you wish to appeal then you must do so to POPLA as explained above.

 

Yours sincerely,

Captain_Starlet

Have you complained to Tesco? If not, pay them a visit and complain. Tell them about the failed charging attempt and as a customer you're unhappy at being treated like this. They are usually reasonable in dealing with things like this even though there's a cost to them if they cancel a ticket.

fisherjim

• From 6am to 6pm: 2-hour limit = 12 hr period

• From 6pm to 12pm: 1-hour limit = 18 hr period

• From 12am to 6am: 15-minute limit = 6 hr period

Those times make no sense  from 6am to 6pm 2 hour limit but half of that that is overridden by 6pm to 12pm 1hour limit.

In effect they are saying the 1 hour limit lasts 18hours as 12pm is midday so the 12am to 6am period still has a 1hour limit or does it!

A total nonsense, the dimwits think Midnight can be both 12PM and 12AM they have no midday at that Tesco

Car1980

Can anyone point us to a Horizon court claim in a Tesco? Because I can't find one.

Coupon-mad

Car1980 said:

Can anyone point us to a Horizon court claim in a Tesco? Because I can't find one.

I'm not sure we've seen one.

@ChirpyChicken?

ChirpyChicken

Coupon-mad said:

Car1980 said:

Can anyone point us to a Horizon court claim in a Tesco? Because I can't find one.

I'm not sure we've seen one.

@ChirpyChicken?

Not that I can remember. 
Seen the odd horizon court claim but can't say I can remember tesco ones

Car1980

I recommend just ignoring them. Doubt they'd want to put their ridiculous signs in front of a judge.