Holiday Cancellation Due to Illness

JulianCalvert

Hi,
I booked a short break through On The Beach to go to Majorca, paid in full on credit card but had to cancel at last minute due to my being taken ill. Understood that we would lose the cost of the holiday, but when we claimed back on the insurance, they said that we could claim back the ATOL fee plus the APT from On the Beach, as we had not flown.
Is this correct?

la531983

APT maybe, but after any admin fee you may find this is near zero. Not sure about the ATOL fee.

DullGreyGuy

JulianCalvert said:

Hi,
I booked a short break through On The Beach to go to Majorca, paid in full on credit card but had to cancel at last minute due to my being taken ill. Understood that we would lose the cost of the holiday, but when we claimed back on the insurance, they said that we could claim back the ATOL fee plus the APT from On the Beach, as we had not flown.
Is this correct?

Insurers will only cover irrecoverable fees, if you haven't flown some fees should be recoverable from the agent however they may charge a fee for recovering them that may be as much as what can be recovered. In principle their admin fee should be recoverable but you'd need the letter from them saying they got back your £50 APT and charged you a £49.99 admin fee so enclosed is a cheque for £0.01 to then claim the £49.99 from the insurer. 

wideawaketravel

The ATOL Protection Contribution would have protected you from the moment you booked your holiday through to your time away on holiday and that gets paid to the Civil Aviation Authority by On the Beach.  This funds the Air Travel Trust Fund which would have protected you if On the Beach had gone out of business (refund or repatriation of stranded travellers).  

Westin

APD - yes, ATOL fee - no.

You are actually not talking about much for the APD on a typical beach fly n' flop trip. As others have pointed out it may be minus an admin fee anyway.

I would just ask the travel insurer to pay out what they believe the insurance covers.