octopus reported missed payment but not missed!

kirstycobie

hi,

so octopus had backed-billed me for 9 months as there was an issue with gas/ smart meter reporting.

i usually pay bill every month by logging on and paying with debit card.

when they back-billed me they added £1000 to my account which i could not pay in one go so spoke to them and paid this off over 3 months and i have now setup a direct debit.

The 3 months where my balance was quite big (which i was still physically paying) they have marked x3 missed payments on my credit report, they are saying they are allowed to do this as i did not have a direct debit setup at this time.

is this right? surely if payments of £300+ per month were paid and not missed they can’t mark this as missed?

CliveOfIndia

It sounds like they offered you a payment plan - allowing you to spread the repayment over three months.  So technically you did "miss a payment", since you didn't repay the £1000 immediately - albeit you kept to the terms of the repayment plan.

It does seem harsh, but unfortunately it's technically correct.

kirstycobie

CliveOfIndia said:

It sounds like they offered you a payment plan - allowing you to spread the repayment over three months.  So technically you did "miss a payment", since you didn't repay the £1000 immediately - albeit you kept to the terms of the repayment plan.

It does seem harsh, but unfortunately it's technically correct.

it’s extremely harsh! but technically no payments were missed, and this has resulted in being declined for a mortgage 😕 I will be taking this further as it’s unfair thanks for reply 

MattMattMattUK

kirstycobie said:

CliveOfIndia said:

It sounds like they offered you a payment plan - allowing you to spread the repayment over three months.  So technically you did "miss a payment", since you didn't repay the £1000 immediately - albeit you kept to the terms of the repayment plan.

It does seem harsh, but unfortunately it's technically correct.

it’s extremely harsh! but technically no payments were missed, 

They were missed when you did not pay the £1,000 as it fell due. 

kirstycobie said:
and this has resulted in being declined for a mortgage 😕 I will be taking this further as it’s unfair thanks for reply 

I am not sure where you think you will take it further to as the missed payment marker is correct. You need to speak to a mortgage broker, but in 6-12 months it will not really have any impact on your ability to get a mortgage. 

CliveOfIndia

kirstycobie said:

CliveOfIndia said:

It sounds like they offered you a payment plan - allowing you to spread the repayment over three months.  So technically you did "miss a payment", since you didn't repay the £1000 immediately - albeit you kept to the terms of the repayment plan.

It does seem harsh, but unfortunately it's technically correct.

it’s extremely harsh! but technically no payments were missed, and this has resulted in being declined for a mortgage 😕 I will be taking this further as it’s unfair thanks for reply 

I'm sorry to disagree, but technically payments were missed - you owed them £1000 and didn't pay it on time.  Yes, they came to a repayment agreement, but the fact remains that you were contractually bound to pay the £1000 there and then.

Sorry, I'm not meaning to sound argumentative, that's not my intention at all.  Rather I'm just trying to outline why - as noted by the previous poster - you have no grounds for disputing the missed payment marker, nor for "taking it further".