Eon Next - on-line transaction record gets corrupted

SalveForOldSores

All these good words about changing tariff/supplier is something for future consideration and is the usual last resort of the marketeer fraternity.

There's a more important issue here than just tariffs - the arbitrary withholding of the  return of customer funds without authority or legal justification.

The current issue is that Eon Next Plc have arbitarily, without authority or legal justification decided to withhold the return of £139.77 of my funds which I accidentally overpaid as well as trashing (Accidentally one presumes) part of my on-line account (67 transaction postings on one day) .

Come on !  Just imagine if every retailer followed suit ? 

Lets find out what the CEO thinks ?

SalveForOldSores

Definition of Theft in English Law (Theft Act 1968 - still in force ):-

Under Section 1(1) of the Theft Act 1968, a person is guilty of theft if they dishonestly appropriate property belonging to another with the intention of permanently depriving the other of it.

The key elements of theft include:

• Dishonesty – The act must be carried out dishonestly.

• Appropriation – Taking possession or control of the property.

• Property – Includes money, goods, and intangible assets.

• Belonging to another – The property must belong to someone else.

• Intention to permanently deprive – The person must intend to keep the property or prevent the owner from recovering it.

No communication from Eon Next to explain what and why they have done it or to provide an indication that they will be returning the £139.77 - the assumption of permanent deprivation must apply unless or until I'm informed differently.

And then there's the Fraud Act 2006.

booneruk

"if they dishonestly appropriate property"

You sent them the money.

Can energy suppliers choose to dump a customer? If so I'd suggest you might be tempting them.

MeteredOut

SalveForOldSores said:

Definition of Theft in English Law (Theft Act 1968 - still in force ):-

Under Section 1(1) of the Theft Act 1968, a person is guilty of theft if they dishonestly appropriate property belonging to another with the intention of permanently depriving the other of it.

The key elements of theft include:

• Dishonesty – The act must be carried out dishonestly.

• Appropriation – Taking possession or control of the property.

• Property – Includes money, goods, and intangible assets.

• Belonging to another – The property must belong to someone else.

• Intention to permanently deprive – The person must intend to keep the property or prevent the owner from recovering it.

No communication from Eon Next to explain what and why they have done it or to provide an indication that they will be returning the £139.77 - the assumption of permanent deprivation must apply unless or until I'm informed differently.

And then there's the Fraud Act 2006.

Do you really deep down think they have stolen your money? Incompetence, most likely, but you're doing yourselves no favour going down this path.

Do you have a complaint open with them? If, as you're implying (twice you've mentioned you're a pensioner, as if this should make a difference to how you are treated), the £139.77 you mistakenly sent them is causing you financial hardship, then get it escalated and raise it with your MP.

If not, why not just let it go and and don't pay anything in May?

SalveForOldSores

No communication, after the first E-mail, extremely peculiar and unprecedented  things happening to one's account, sans notice, and its being suggested to just brush it aside, keep calm, take a pink pill, lie down and carry on . . . . . really ? . . . . substantial billowing of cheeks (Top end) and exhaling of breath . . . . fair well and adieu my fair Spanish Ladies.(Jaws, 1975)

GrubbyGirl_2

Having read through this thread I have there is no indication that you have actually picked up the phone and talked to them or am I wrong?  If you're emailing them in the same tone as you're writing here that's probably the reason you're getting nowhere.  I have always found Eon to be helpful.  In fact last month they only billed me for gas and no electricity.  Concerned that my smart meter was playing up I read the meter and called them.  She was very helpful, issued an electricity bill immediately and credited my account with £10 for my trouble.

Give them a call and talk it through with them but remember you catch more flies with honey than you do with vinegar.