easy jet seat prices

Shell1972

Easyjet has just tried to charge me a higher price for reserved seating because I booked a package holiday with them.  Prices are higher for reserved seats on package holidays when compared to a flight only price.  When I spoke to customer services about this they tried to tell me that there were 2 separate plans flying from birmingham on the same day at the same time with the same flight number.  One plane was for flight only customers and the other was for package holidays.  I have logged a complaint but I have not heard anything yet.  Has anyone else had the same issue.  Surely this is against consumer laws, how can they charge different prices for the same seat on a plane just because you have booked your holiday in a different way.  Can anyone help?

Aylesbury_Duck

Shell1972 said:

Easyjet has just tried to charge me a higher price for reserved seating because I booked a package holiday with them.  Prices are higher for reserved seats on package holidays when compared to a flight only price.  When I spoke to customer services about this they tried to tell me that there were 2 separate plans flying from birmingham on the same day at the same time with the same flight number.  One plane was for flight only customers and the other was for package holidays.  I have logged a complaint but I have not heard anything yet.  Has anyone else had the same issue.  Surely this is against consumer laws, how can they charge different prices for the same seat on a plane just because you have booked your holiday in a different way.  Can anyone help?

I can't see that it's unlawful.  The price for seats on a plane can vary if booked through a third party site compared to booking with the airline directly, so why should this be any different? 

You've booked a package, and I suspect the price of your accommodation is different (cheaper?) through the package than it would be booking directly with the hotel.  How much would it have been for you to book flights and accommodation separately, and how does that compare to what you paid for the package?

400ixl

Nope, not illegal at all.

Browntoa

Opposite way round 

If I book a flight only with them I have to pay extra to add 23kg of luggage. If I book a holiday with them it's included .

Technically easyJet holidays is now a seperate entity to the airline part , I assume to protect the main business from failure of the holiday section 

la531983

Shell1972 said:

Easyjet has just tried to charge me a higher price for reserved seating because I booked a package holiday with them.  Prices are higher for reserved seats on package holidays when compared to a flight only price.  When I spoke to customer services about this they tried to tell me that there were 2 separate plans flying from birmingham on the same day at the same time with the same flight number.  One plane was for flight only customers and the other was for package holidays.

This seems very unlikely, how on earth would they differentiate at the airport which was which on the boards?

Also I've never been able to book seats on a Easyjet package holidays until 30 days before, so i assume you are traveling in the next few weeks?

photome

The moneysavingexpert way is to not pay to book your seats.  But what they are doing is perfectly legal although I suspect the phone operator was talking nonsense about 2 separate planes

Grumpy_chap

Shell1972 said:

how can they charge different prices for the same seat on a plane just because you have booked your holiday in a different way. 

Quite easily.
The same as any retailer does not have to offer the same price in store as online, or local convenience store price can vary from Superstore.

You did not book seats on a plane.
You booked a package holiday which brings with it the specific rights that are not part of a simple plane seat booking.

visidigi

Shell1972 said:

Easyjet has just tried to charge me a higher price for reserved seating because I booked a package holiday with them.  Prices are higher for reserved seats on package holidays when compared to a flight only price.  When I spoke to customer services about this they tried to tell me that there were 2 separate plans flying from birmingham on the same day at the same time with the same flight number.  One plane was for flight only customers and the other was for package holidays.  I have logged a complaint but I have not heard anything yet.  Has anyone else had the same issue.  Surely this is against consumer laws, how can they charge different prices for the same seat on a plane just because you have booked your holiday in a different way.  Can anyone help?

Is this because you couldn't book your seats at the time of booking the holiday and they tell you to come back nearer the time to do so? I must admit, I am perplexed with easyjets holiday offering - I can book a flight only with a seat reservation, but I have to come back nearer the time to book a seat if its a package holiday - I think its a problem with their process, as Jet2/Jet2holidays arent the same - its almost like easyjet flights pricing goes out of wack each time a package holiday booking is made on the same plane.