Cooling off period

1stTimer

ngc5195fly said:

photome said:

You dont want them to buy it back you are returning the car for a refund as is your right , you need to make that clear to them and as I said earlier if they haven’t informed you of your 14 day right to cancel then you have a year and 14 days instead…who is the dealer ?  You may have to get the finance company involved if they won’t play ball…keeping all correspondence 

They have accepted the return but have advised that they will have a look over the car on the day and evaluate the mileage carried out. The good thing about this is that I have photos of existing damage to the vehicle that wasn’t declared to begin with when it was delivered so I cannot be penalised for that luckily. I do want to know who’s responsible for collecting the vehicle and returning it back to them? 

Did you notify them of the damage when you received it or just take photos? What kind of damage? Personally I would not accept a brand new car with existing damage to start with

I think that could be an issue if they wasn’t told.

Mildly_Miffed

1stTimer said:

Personally I would not accept a brand new car with existing damage to start with

Where does it say brand new? All we know about the car is that it cost £16k.

I can't understand why anybody would buy a car - new or used - without driving it first. This would have identified the "doesn't suit my use" immediately.

Likewise, buying a used car without viewing it first. This would have sorted the "damage I wasn't told about" immediately.

Having the right to return is all very well and good, but doing the most basic pre-purchase due diligence would have removed all of this hassle for the buyer.

Across a larger scale, it would also reduce costs for vendors, allowing sale prices to be lower for everybody...

If the vendor's too far away... then find a different car at a vendor you ARE willing to visit. There's very, VERY few cars (outside of specialist stuff, which I doubt we're talking about here) that can ONLY be found for sale at the other end of the country.

As far as...

ngc5195fly said:

...but I don’t want to engage in lengthy conversations. 

Tough.

Pick that phone up. TALK TO THEM. That's going to be by far your quickest way of resolving this.

By all means send an email summarising what you agreed during the conversation as soon as the phone goes down, but get on that phone this morning.