Trading 212: impossible to log on with facial recognition

rentaquote

Just wondering if I'm the only Trading 212 customer who can't log into my Cash ISA account using facial recognition?

It doesn't work on either of my Android phones or on my laptop.  I keep getting a message saying "Sorry, we need to restart the recording".  It's been like this for a couple of weeks and I've tried every combination of head movement and background lighting levels.  And obviously I haven't changed my appearance.

I've raised a support issue with Trading 212 but the replies simply ask me to "be patient" while they address the issue.

I have various accounts with banks, building societies, a share dealing service and a peer-to-peer platform - and none of them relies solely on facial recognition to log in.

Thanks for any insight.

friolento

Not sure whether this is still an issue as your post is dated 2 days ago but for some reason shows as a new thread today.

It's all working fine for me on an iPhone just now, and I haven't seen other failure reports. May be re-install your app?

eskbanker

friolento said:

Not sure whether this is still an issue as your post is dated 2 days ago but for some reason shows as a new thread today.

https://forums.moneysavingexpert.com/discussion/6575648/new-forum-feature-auto-bump

friolento

Thank you, I wasn’t aware, and it’s the first time I noticed that bumping

1knuckles1

I can't get past facial recognition either. I get a green tick, then nothing. It's been like this for days. Looks like I also need to raise an issue.