Vanguard UK website problems

david72

The Vanguard UK website seems to be having severe problems today: most parts of the client area are failing to load most of the time with various errors. Clearly under heavy load as many people seek to review their portfolios, sell, or buy, as appropriate, depending on their feelings about the general chaos this morning.

Not very impressive for one of the largest fund managers in the world, haven't they heard of the need for scalable server infrastructure?

caprikid1

"haven't they heard of the need for scalable server infrastructure?"

Just because the infrastructure scales does not always mean the code does ...

VXman

Ah....just tried to log in and wondered what was going on.

Rheumatoid

same here. Access denied. Recorded message on their phone line to say they have problems!

Swipe

I'm glad I logged in and did what I needed to at 8am now.

Nova1307

Have tried to add cash via debit payment several times and each time the page hangs and doesn't process. 

Disappointing that a fast bank transfer isn't possible. Systems seem poor and not designed for clients who want to act quickly in response to the markets. Trading212 it is. 

Albermarle

Nova1307 said:

Have tried to add cash via debit payment several times and each time the page hangs and doesn't process. 

Disappointing that a fast bank transfer isn't possible. Systems seem poor and not designed for clients who want to act quickly in response to the markets. Trading212 it is. 

Vanguard generally seem to have struggled with customer service and the website, ever since they launched in the UK and won a lot of customers.
I have been on the websites of Fidelity and AJ Bell today with no issues.

hallmark

Maybe not just the website.  LS60 & LS80 are still showing Friday prices both on the Vanguard site and on diff sites.  That should have updated surely?

Section62

hallmark said:

Maybe not just the website.  LS60 & LS80 are still showing Friday prices both on the Vanguard site and on diff sites.  That should have updated surely?

I thought VLS prices were generally updated on sites in the early hours of the next day?  So today's price will appear sometime between midnight and 6am tomorrow?

hallmark

Section62 said:

hallmark said:

Maybe not just the website.  LS60 & LS80 are still showing Friday prices both on the Vanguard site and on diff sites.  That should have updated surely?

I thought VLS prices were generally updated on sites in the early hours of the next day?  So today's price will appear sometime between midnight and 6am tomorrow?

I think that's correct but they don't seem to have updated since Friday morning. I'd have expected them to update this morning.