BT renewing contracts for Broadband and TV Package when reporting a fault with BT TV Pro Box

molerat

southsidergs said:

All it would take would be a simple call/chat to say "I don't want my new contract cancel it within the 14 days please" you could probably have it solved already in the time you've dealt with it while waiting for a response to the complaint too

OP states they were not  aware of the new contract until the next bill, well outside of any cooling off.  But after a relative having just been through BT re-contracting without being asked it is hard to find that plausible as there were 3 emails received within minutes of coming off the phone. And another 3 within  minutes of re-re-contracting at the promo price.

iniltous

Also they are around a month into the dispute (assuming they have raised a complaint ) that’s only around half the 8 week period before they can involve the mediation / dispute resolution process , perhaps they are being a little trigger happy , plus they don’t seem particularly proactive in asking BT/EE what’s the current situation , presumably they made a complaint and hope in 8 weeks they can go to ADR who will say to BT/EE , allow them to leave penalty free , of course they would need to return the newly provided box anyway as they don’t  own that , irrespective of contract length 

Nagraf

If I had known within 14 days that might have been an option. As I have already said, this was done without my knowledge/agreement and was only found when checking my latest bill! It would be easy if they answered the phone and didnt shove you in inordinate long queues and have people working from home who then pass you from pillar to post.