Airline-Section 75

born_again

visidigi said:

Dashi20 said:

I am after some advice. I currently live abroad and booked return flights back to the UK to visit family for the summer with Finnair. I have since been made redundant so returning to the UK for good. The complication is I have a dog and 3 cats. To get them back to the UK I need to fly from a different airport then originally booked to Paris and then transfer them across by car. Spoke to Finnair advised non-refundable but changeable. They suggest a new departure airport to Paris. Said I would get back to them after discussing with my husband. Spoke to them today they are now saying I can't change them even though it was them that said to do this in the first place and my tickets say changeable. I gave them a 20 day window to re-book and flights still available for this route. The flight time is July. Struggling to find any terms and conditions with my original booking or on their website. Any advice? Can I raise a section 75? Any other advice?

Just to clarify is the need to change to Paris for example to avoid the pets entering the UK as international and requiring quarantine? Does the car route really negate the need for a pet passport etc? - just checking you arent trying to resolve one problem but creating another...

As others have said, taxes back will be small, you really need to check your T&C's (and paste them here, they should be viewable in the finnair website manage my booking section).

No. You have to get a vet check before entering UK.

https://www.leshuttle.com/uk-en/travelling-with-us/travelling-with-pets/pet-travel-requirements

born_again

Dashi20 said:

I am after some advice. I currently live abroad and booked return flights back to the UK to visit family for the summer with Finnair. I have since been made redundant so returning to the UK for good. The complication is I have a dog and 3 cats. To get them back to the UK I need to fly from a different airport then originally booked to Paris and then transfer them across by car. Spoke to Finnair advised non-refundable but changeable. They suggest a new departure airport to Paris. Said I would get back to them after discussing with my husband. Spoke to them today they are now saying I can't change them even though it was them that said to do this in the first place and my tickets say changeable. I gave them a 20 day window to re-book and flights still available for this route. The flight time is July. Struggling to find any terms and conditions with my original booking or on their website. Any advice? Can I raise a section 75? Any other advice?

As it is you wanting to change, in effect it is your breaking the contract.
No chargeback rights & I can not see S75 helping either. You really need T/C to prove any breach.
is this a UK CC you are using?