HSBC App Security concerns

juw8e7

Went to log in to app today and I get the following:-

Security update

We are upgrading our security to ensure your mobile banking remains simple, safe and secure.

You'll need to set up your mobile banking PIN again on the next screen.

I know that they are currently updating their app at present but I never received anything to confirm that I will have to update mobile banking PIN.

Anyone had similar?

flaneurs_lobster

Your caution is understandable. If the message was generated by the app once you had logged in (PIN? Fingerprint?) then there is unlikely to be an issue.

Worth a phone call to HSBC I'd say.

wmb194

juw8e7 said:

Went to log in to app today and I get the following:-

Security update

We are upgrading our security to ensure your mobile banking remains simple, safe and secure.

You'll need to set up your mobile banking PIN again on the next screen.

I know that they are currently updating their app at present but I never received anything to confirm that I will have to update mobile banking PIN.

Anyone had similar?

Yes, I had this the other day. I just setup a new pin.

deinoflex

https://forums.moneysavingexpert.com/discussion/comment/81338821#Comment_81338821

flaneurs_lobster

deinoflex said:

https://forums.moneysavingexpert.com/discussion/comment/81338821#Comment_81338821

Ah yes, just remembered that HSBC (and FD) have a multitude of passwords, passcodes, PINs, User IDs and some Memorable Words. My entry for them in my Password Manager reads like a novel.

Theleak250

Yes, its real I had the same. 

henm2

Yes. It's genuine. Just need to reset up your digital secure key pin again