How to get my money back?

Grumpy_chap

I think you need to return the items.
Everything might go well.
Only claim via PayPal if there is actually a breach of contract / consumer rights by the provider 

born_again

gym11 said:

Items were delivered around 18th March (hard to know exactly as no tracking). I have emailed 3 times since then with no reply. 

I really need some advice - do I return the items and risk not getting a refund? Or should I return and then claim from PayPal?? Or my bank of they don't refund?

Your bank have no responsibility, as you paid via paypal.

Did you get the card in the box with your order?

As per https://forums.moneysavingexpert.com/discussion/comment/81382543/#Comment_81382543

gym11

born_again said:

gym11 said:

Items were delivered around 18th March (hard to know exactly as no tracking). I have emailed 3 times since then with no reply. 

I really need some advice - do I return the items and risk not getting a refund? Or should I return and then claim from PayPal?? Or my bank of they don't refund?

Your bank have no responsibility, as you paid via paypal.

Did you get the card in the box with your order?

As per https://forums.moneysavingexpert.com/discussion/comment/81382543/#Comment_81382543

There was no card in the box. 

I understand that the bank do have a responsibility as I paid via my card linked through to my PayPal account. 

born_again

gym11 said:

born_again said:

gym11 said:

Items were delivered around 18th March (hard to know exactly as no tracking). I have emailed 3 times since then with no reply. 

I really need some advice - do I return the items and risk not getting a refund? Or should I return and then claim from PayPal?? Or my bank of they don't refund?

Your bank have no responsibility, as you paid via paypal.

Did you get the card in the box with your order?

As per https://forums.moneysavingexpert.com/discussion/comment/81382543/#Comment_81382543

There was no card in the box. 

I understand that the bank do have a responsibility as I paid via my card linked through to my PayPal account. 

As you aid via PP bank will tell you to go through their dispute process 1st.