HP Printer

dccantona1

Email I sent to HP concern that they DO NOT make it clear that Ink cartridge is for setup only. I likened it to providing aa power chord which only last 1 week.

Enclosed is the webchat which took over 2 days and 2 hours to get nowhere over a £50 printer.

The  crux of the case is that after printing 3 colour documents in 2 months the Colour cartridge no longer works.

As you can see from the webchat Technical Services claimed the printer works but the cartridges are  "Setup Cartidges" and therefore aren;t meant to last.

The printer has a 1year warranty but I realise the ink levels are usage dependant ; however 2 months is ridiculous.

Also bought this direct from your webpage shop which does not mention "Setup Cartidges" but does mention 3month free ink.

Which was also refused .

Under the Sales of Good Act 1979 states The Sale of Goods Act states that goods delivered or sold must be of satisfactory quality and fit for purpose. Fit for purpose means that the goods will provide the benefit or meet the purpose advertised by the seller.

I am sure you agree 2 months is not satisfactory I request a refund

Ayr_Rage

HP+ and Instant Ink is offered as a 3 month trial followed by a subscription, did you subscribe?

All the cheaper printers clearly have SET UP cartridges, see the "What's in the box" section of Specifications.

All looks like it meets ML's SAD FART rules to me, you just misunderstood what HP were offering.

400ixl

Pretty much all printers come with cartridges which are lower capacity, not just an HP thing. Been that way for decades.

Its nothing like a power cord that last 1 week. If you buy a new car it doesn't come from the factory with a full tank, just enough to get you going.

Completely disagree that it is not of satisfactory quality or not fit for purpose.

IvanOpinion

Usually the box makes it clear that the included cartridges are 'setup cartridges', as does the description on  most websites I have just checked (which model and where did you buy it from?). You can't expect much else with a cheap £50 printer.

Buy yourself some cartridges or sign up to instant ink.

PS: you forget to include the webchat

Beeblebr0x

How long are the documents?

Albermarle

Three or four full branded cartridges will cost more than £50.
The printer is probably sold at a loss, as the profit is in selling the cartridges.
So hence they only include starter cartridges with the printer.

Jumblebumble

dccantona1 said:

Email I sent to HP concern that they DO NOT make it clear that Ink cartridge is for setup only. I likened it to providing aa power chord which only last 1 week.

Enclosed is the webchat which took over 2 days and 2 hours to get nowhere over a £50 printer.

The  crux of the case is that after printing 3 colour documents in 2 months the Colour cartridge no longer works.

As you can see from the webchat Technical Services claimed the printer works but the cartridges are  "Setup Cartidges" and therefore aren;t meant to last.

The printer has a 1year warranty but I realise the ink levels are usage dependant ; however 2 months is ridiculous.

Also bought this direct from your webpage shop which does not mention "Setup Cartidges" but does mention 3month free ink.

Which was also refused .

Under the Sales of Good Act 1979 states The Sale of Goods Act states that goods delivered or sold must be of satisfactory quality and fit for purpose. Fit for purpose means that the goods will provide the benefit or meet the purpose advertised by the seller.

I am sure you agree 2 months is not satisfactory I request a refund

I believe that any request for a refund is going to be deposited into the nearest dustbin
This and other nonsenses are why  any IT expert will advise giving HP printers a very wide berth

Beeblebr0x

I've been very happy with my HP wireless laserjet printer.

IvanOpinion

Jumblebumble said:

This and other nonsenses are why  any IT expert will advise giving HP printers a very wide berth

Not true, many IT experts will happily recommend HP printers.

My HP Envy is 12 years old now and still going strong.
Each of my previous Canons (2) failed after about 4 years - hence why I bought the HP this time.

lr1277

A point to note, you cannot put setup cartridges in a printer that is already in use, they will not work.

I bought cartridges from Amazon for full price. No indication they were setup cartridges, thought they were regular cartridges. Did not check the reviews of the seller which was my mistake. Did not need them for 6 months. When I put the cartridges in the printer, the printer did not work with a message along the lines of you cannot use setup cartridges. When I went to get a refund the 3rd party seller had disappeared from Amazon so no joy there. Can't remember if I asked Amazon for help. Anyway ended up buying more full price cartridges from HP which are working fine.

So when buying replacement cartrdiges, make sure they are not setup cartridges.

powerful_Rogue

dccantona1 said:

Email I sent to HP concern that they DO NOT make it clear that Ink cartridge is for setup only. I likened it to providing aa power chord which only last 1 week.

Enclosed is the webchat which took over 2 days and 2 hours to get nowhere over a £50 printer.

The  crux of the case is that after printing 3 colour documents in 2 months the Colour cartridge no longer works.

As you can see from the webchat Technical Services claimed the printer works but the cartridges are  "Setup Cartidges" and therefore aren;t meant to last.

The printer has a 1year warranty but I realise the ink levels are usage dependant ; however 2 months is ridiculous.

Also bought this direct from your webpage shop which does not mention "Setup Cartidges" but does mention 3month free ink.

Which was also refused .

Under the Sales of Good Act 1979 states The Sale of Goods Act states that goods delivered or sold must be of satisfactory quality and fit for purpose. Fit for purpose means that the goods will provide the benefit or meet the purpose advertised by the seller.

I am sure you agree 2 months is not satisfactory I request a refund

Sales of Goods Act 1979 hasn't applied to consumers for 10 years. Was replaced with the Consumer Rights Act 2015.

Doesn't help you though, as everyone else has clarified why above.