DSARs to PPCs, debt collectors and their lawyers

Blindside6

Have submitted Article 15 DSARs to UK Parking Control Ltd, Euro Car Parks Ltd, Direct Collection Bailiffs Ltd, ZZPS, DCB Legal Ltd and QDR Solicitors. 

Do any forum members have experiences, good or bad, with data subject access requests to any or all of these companies?

One interesting fact uncovered, so far (to me at least), is that QDR is a trading entity of Wright Hassall LLP. A name that made me smile (right hassle), although their response has been one of the better ones, so far. As one might expect, Euro Car Parks comfortably the worst.

Coupon-mad

Wright Hassall were temporarily (astonishingly) allowed by the non-impartial BPA to hear POPLA appeals during a crossover period between proper services:

http://parking-prankster.blogspot.com/2016/02/wright-hassall-prove-their-incompetence.html?m=1

http://parking-prankster.blogspot.com/2016/04/wright-hassall-begin-to-hear-stayed.html?m=1

They quoted ParkingEye v Beavis out of context and reportedly contacted and tipped off parking firms who had missed evidence from their appeal evidence packs. They didn't similarly help consumers, according to everything we saw.

Quelle surprise.

We called that awful wilderness period of joke POPLA 'WHOPLA'.

As for replying to a DSAR, they should all respond in time. ZZPS are by far the worst of that bunch and their CEO used to run a debt collector firm that was banned by the OFT (back in the day) and initial findings declared the firm as 'unfit' and 'misleading consumers'.

So they just reinvented themselves and started up new businesses. No more OFT. No scrutiny at all these days.

SpinninginInfinity

I've sent SAR requests to Euro Car Parks. They'll simply try to prohibit further contact if you flag that their submission is somehow missing the required information (which it always is). You'll simply get the "we've fulfilled our requirements under the GDPR and the close is now closed"  Usually followed by stating their customer service contact details. Their DPOs are an insult to Information Governance.

Blindside6

SpinninginInfinity said:

I've sent SAR requests to Euro Car Parks. They'll simply try to prohibit further contact if you flag that their submission is somehow missing the required information (which it always is). You'll simply get the "we've fulfilled our requirements under the GDPR and the close is now closed"  Usually followed by stating their customer service contact details. Their DPOs are an insult to Information Governance.

That deliberate causing of distress and extra work to an applicant won't wash with me. They are headed for a day in court if they breach UK GDPR/DPA (Art 82 and section 169(1)) by way of non-compliant DSAR.

I may be wrong on this, but the replies to my emails, so far, appear to be robotically generated. Whichever way that falls, they just don't read them, respond either logically or sequentially - and repeatedly request ID already provided. Serious head-banging stuff.

Blindside6

Coupon-mad said:

Wright Hassall were temporarily (astonishingly) allowed by the non-impartial BPA to hear POPLA appeals during a crossover period between proper services:

http://parking-prankster.blogspot.com/2016/02/wright-hassall-prove-their-incompetence.html?m=1

http://parking-prankster.blogspot.com/2016/04/wright-hassall-begin-to-hear-stayed.html?m=1

They quoted ParkingEye v Beavis out of context and reportedly contacted and tipped off parking firms who had missed evidence from their appeal evidence packs. They didn't similarly help consumers, according to everything we saw.

Quelle surprise.

We called that awful wilderness period of joke POPLA 'WHOPLA'.

As for replying to a DSAR, they should all respond in time. ZZPS are by far the worst of that bunch and their CEO used to run a debt collector firm that was banned by the OFT (back in the day) and initial findings declared the firm as 'unfit' and 'misleading consumers'.

So they just reinvented themselves and started up new businesses. No more OFT. No scrutiny at all these days.

Great background on Right Hassle (as they will be hereafter known)!. Thank you.