Shawbrook problems logging on

lin64

I have been unable to log into my Shawbook account for 3-4 weeks now - they keep telling me they know they have an IT problem and they're working to solve it - but it doesn't affect all customers.  Wanted to take a 1 year fix ISA with them, but if they can't sort out their IT problems - makes me nervous!  Anyone else having issues?

Barkin

Don't know that it helps you, but no problems for me.

dickdaby1962

Have they resolved your login issues? Every time I login I get back to the login screen. I have also reported it but I have no update as to when my login issues will be rectified.

SevenOfNine

Logged in just now 08:30, no problem. Got initial message stating "improving on line experience", can't say I noticed any difference apart from it all seemed faster.

I noticed Aldermore (I opened a 2yr fixed ISA for 25/26) have withdrawn their 'fixed' apart from the 3yr one. If that's an indication of what others might do, you may need to lodge a formal complaint if it's been weeks, given that they could withdraw the one you're after at any time.

PS Have you tried a different browser, they have this in their Q&A's...........

Q: I’m having trouble logging in to my online account

A: To keep you safe and secure, our online services work with the latest browser updates. These can often be security updates, so the first thing to do is make sure your browser is up to date.

Beeblebr0x

I can't get a passcode when logging on today

Barkin

Just logged in to get my tax certificate - no issues here.

MarkFromCornwall

Beeblebr0x said:

I can't get a passcode when logging on today

Same for me earlier this morning, but now working.

MABLE

Logged into savings account yesterday and for me no problems.