Amazon Demand a Police Report - Police won't issue one?????

BrianBadonde

Just to clarify, I've not contacted my CC provider yet.   I called, but the recorded message said for disputes wait 10 days & pointed me towards the App.

I'm hoping the Crime Report & the Pictures we took should be enough for Amazon.

BrianBadonde

born_again said:

Given the 1st issue. I'm surprised that they did not look at click & collect.

If Op tells CC what they said here, then can't see S75 panning out.

We've never done Click & Collect, but I'm not sure it would have made any difference in this case?

Amazon allegedly packed 2 items in the same box (Webcam & Tripod).   At some point the Webcam disappeared from the box, either wasn't packed or was taken out by the couriers. 

If I'd gone & collected that box from a shop, it could still have had the item missing, as it had to be delivered to that shop, just the same as delivery to me.   Or am I missing something?
 

Aylesbury_Duck

I no longer order small valuable items or technology products online for delivery, I just don’t want the headache if I’m one of the 0.05% or whatever it is that encounter these problems.   It’s either click and collect, where I can open the parcel immediately as it’s handed over, or in-store purchase.

born_again

BrianBadonde said:

born_again said:

Given the 1st issue. I'm surprised that they did not look at click & collect.

If Op tells CC what they said here, then can't see S75 panning out.

We've never done Click & Collect, but I'm not sure it would have made any difference in this case?

Amazon allegedly packed 2 items in the same box (Webcam & Tripod).   At some point the Webcam disappeared from the box, either wasn't packed or was taken out by the couriers. 

If I'd gone & collected that box from a shop, it could still have had the item missing, as it had to be delivered to that shop, just the same as delivery to me.   Or am I missing something?
 

Click & collect would give you the option to not take the item, as you are instore.

savergrant

born_again said:

BrianBadonde said:

born_again said:

Given the 1st issue. I'm surprised that they did not look at click & collect.

If Op tells CC what they said here, then can't see S75 panning out.

We've never done Click & Collect, but I'm not sure it would have made any difference in this case?

Amazon allegedly packed 2 items in the same box (Webcam & Tripod).   At some point the Webcam disappeared from the box, either wasn't packed or was taken out by the couriers. 

If I'd gone & collected that box from a shop, it could still have had the item missing, as it had to be delivered to that shop, just the same as delivery to me.   Or am I missing something?
 

Click & collect would give you the option to not take the item, as you are instore.

In my experience click and collect means you give them the order number and they hand you either a sealed box or the loose items. I'm not sure what would happen if something was missing as they would have marked the order as collected?

sheramber

savergrant said:

born_again said:

BrianBadonde said:

born_again said:

Given the 1st issue. I'm surprised that they did not look at click & collect.

If Op tells CC what they said here, then can't see S75 panning out.

We've never done Click & Collect, but I'm not sure it would have made any difference in this case?

Amazon allegedly packed 2 items in the same box (Webcam & Tripod).   At some point the Webcam disappeared from the box, either wasn't packed or was taken out by the couriers. 

If I'd gone & collected that box from a shop, it could still have had the item missing, as it had to be delivered to that shop, just the same as delivery to me.   Or am I missing something?
 

Click & collect would give you the option to not take the item, as you are instore.

In my experience click and collect means you give them the order number and they hand you either a sealed box or the loose items. I'm not sure what would happen if something was missing as they would have marked the order as collected?

You open the box when you receive it, before moving from the counter.

the_lunatic_is_in_my_head

sheramber said:

You open the box when you receive it, before moving from the counter.

And if they won't take it back or collaborate your story? 

Grumpy_chap

Have I got this right?
The OP has purchased two webcams from two different retailers who operate independent warehouses and use difference carriage companies, yet both had some kind of "switch" in the delivery when received?

Aylesbury_Duck

Grumpy_chap said:

Have I got this right?
The OP has purchased two webcams from two different retailers who operate independent warehouses and use difference carriage companies, yet both had some kind of "switch" in the delivery when received?

OP should buy a webcam, to help provide evidence for when these things happen.

savergrant

BrianBadonde said:

I am totally exasperated with Online Shopping / Couriers.   After recently receiving an item from Currys only to find the item had been swapped inside the box with a cheaper one, I decided to buy the item from Amazon.  In fact, we went for a more expensive model.

So I ordered a Webcam, Tripod & Remote from Amazon.    The Webcam & Tripod were shipped first.   Amazon sent us a One-off Code to give to the delivery driver.   Great idea!!!   I'm sure they get Scammers claiming none delivery...  It's the first time we've had this One-off Code.

Driver arrived with one package.   Wife said there should be 2 items.   Driver said he only had instruction for one item & showed her his phone.   Wife opened the box in front of the driver to find only the Tripod in the box.   The £254 Webcam not inside.   The driver said the Webcam must be with another driver.   Sounded fair enough.    Soon as he left, we receive an email from Amazon....BOTH ITEMS HAVE BEEN DELIVERED.

So I immediately contacted Amazon.   They were helpful at first.  They said well it sounds like the item has been stolen by a 3rd Party & instructed me to report it to the Police & obtain a Crime Report.

Unfortunately, despite much pleading & begging over the phone & 2 Police Stations, they will not issue a Full Crime Report!    We have a Crime Number.   Amazon won't accept this.

I am trying to contact Amazon UK = Impossible.   Just doing the rounds of overseas Call Centres telling me the same thing.


I don't know what to do?

Did the Box have a weight specified on the label? Although the tripod is likely to have been heavier than a webcam, hopefully the absence of a webcam would make a difference to the weight. If there is no sign of tampering then the webcam was probably never in the box, whether by mistake or deliberate fraud.
It sounds like you had no reason to suspect the webcam was meant to be in the same box until amazon emailed confirming delivery? 
I saw something a while back which recommended always filming yourself opening parcels(I find this very difficult to do) but it should prove that you have received a box but not necessarily what the retailer believes to be contained in the box.
If you can't prove that the box didn't contain the item you might have difficulty holding the retailer liable, as it is only your word against theirs.