Carpet cleaner missing parts

Boohoo

Update.

Managed to get them to do a DPD collection this morning.

My partner was at home for the collection before she goes to her sister's later today.

The driver that picked up the carpet cleaner we know we'll and they were talking about the hassle with the cleaner and he said he had collected about 20 parcel's for Bissell this week to return to them so she was not the only one.

Thanks for the advice and all we can do now is wait for refund.

Boohoo

I got my full refund paid to PayPal so my 1st pay in 3 is being refunded to my bank and the other 2 have been cancelled.

It took 6 working days from the cleaner to be received at Bissell/Stearn/Beam for them to refund me.

My partner got a Vax spot cleaner and she is happy with it and so is her sister.

Thanks again for all the advice.