Octopus Energy Usage Not Updated

inspectorperez

My Octopus energy for gas and electricity hasn't been updated since 26 March. Just wondering if this is the case for other Octopus customers who read these threads?

The_Green_Hornet

Everything up-to-date here.

Peter999_2

Usually when the data is missing there is a problem with the smart meters communicating.

I have had this occasionally but it's always "caught" up after a couple of weeks.    

If I were you, I'd install the Bright app on your phone, connect it to your smart meter and see if the data is there.
The way the smart meters work is that the meters connect to a "DCC" who collects the information and allows your gas/electric company to access the data and that is what you see on Octopus.

If you give the rights to Bright, they can also see this data.     If everything appears in Bright fine then you know that Octopus have the issue and your smart meter is working fine.

inspectorperez

Peter999_2 said:

Usually when the data is missing there is a problem with the smart meters communicating.

I have had this occasionally but it's always "caught" up after a couple of weeks.    

If I were you, I'd install the Bright app on your phone, connect it to your smart meter and see if the data is there.
The way the smart meters work is that the meters connect to a "DCC" who collects the information and allows your gas/electric company to access the data and that is what you see on Octopus.

If you give the rights to Bright, they can also see this data.     If everything appears in Bright fine then you know that Octopus have the issue and your smart meter is working fine.

I do have the Loop Energy app which I have just looked at and there is an announcement about a "Disruption to Service" which will apparently last until 4 April for some reason. I did take images of meter readings yesterday evening but as I'm on a fixed tariff until August, I don't foresee any problems.

Qyburn

inspectorperez said:

My Octopus energy for gas and electricity hasn't been updated since 26 March. Just wondering if this is the case for other Octopus customers who read these threads?

 If you phone Octopus you can ask them to give the meter a kick and request the missing data.

inspectorperez

Qyburn said:

inspectorperez said:

My Octopus energy for gas and electricity hasn't been updated since 26 March. Just wondering if this is the case for other Octopus customers who read these threads?

 If you phone Octopus you can ask them to give the meter a kick and request the missing data.

Needs a visit from Octopus engineer apparently to reboot.

Never ever had any meter issues whatsoever pre smart meter days for a time period longer than I care to remember. Will keep open mind for time being.