british gas v49 issues

chatend

I changed to BG v49 via mse app, what a complete waste of time, BG cancelled the switch and I called to ask why and literally no one could help, I must of spoken to 10 different departments sent a complaint email as useless via the call option 

benjaminjames79

i also got an email last week from MSE saying my change was in progess but when I went on British Gas neither my gas or electric account was changed. I only did it this way to get the cashback yet I wont even get that now either.

Cell

I did the switch via MSE on 26th March. Apart from an acknowledgement e-mail with no contact details for British Gas (from MSE) that's literally all I've heard. I'm an existing BG customer but my tariff hasn't altered.  

Any help would be appreciated! 

Cell

Well I've now received the following and am totally confused. This deal was certainly available to current customers, but in all honesty I'm glad to be out of it. MSE does its best, but it's all too much hassle and intrigue for a few quid cash-back.

"Thank you for your recent energy switch application through Cheap Energy Club.

We've received a notification that unfortunately the supplier was unable to process your switch. Applications can be unsuccessful for a number of reasons, but the most common reasons include:

• Your current supplier has objected to the switch: This may be due to an outstanding debt on the account, or if you're already in the process of switching to/from the supplier.
• The meter points on the application were invalid: Carefully check that the MPAN and/or MPRN on the application page match those found on a recent bill from your current energy supplier.
• The tariff you were applying for was not available for existing customers through our site: If you were looking to change tariff with your current supplier, please make sure the supplier accepts applications from existing customers through Cheap Energy Club - you can do this by making sure your current supplier and tariff details are up-to-date on your account.
• The supplier couldn't find your existing account details: If you're changing tariffs with your current supplier, please make sure that the details on your application (e.g. full name, email address, phone number etc) match those on your account with your current supplier. If these details don't match, the supplier may reject the application.

We are sorry that we couldn't help you switch on this occasion. You can submit a new switch through your Energy Club account if you'd like to do so.

If you have any questions please let us know.

Thank you."