Being Asked to Return Items to Aisa

born_again

sheramber said:

But many people don't seek out information before ordering i.e. do basic checks on the company they're giving their money to.

It seems that there are more and more threads like this popping up.

The internet is not the warm, fluffy and honest place that a lot of people think it is.

Precisely. Stating companies should show this information , as Wooplokis does, is all very well but getting fly by night foreign companies to do so is another matter. 

Who is going to make them?

It is a case of buyer beware.

In many cases these sites are hosted on the likes on Shopify. There is who is responsible to make sure that all the required info is shown.
They even have templates for T/C, that in some cases still have <insert company name> that has not been edited.

Due Diligence is certainly required..

Just been arguing this with daughter who is looking for a bag. Found a site & asked my opinion. Said have you looked at T/C etc.. Nope. Go back & look. Clear as day not a UK co & not a single address of the retailer. She said they sell on Amazon, so got her to go on there & sure enough. Listed as a Chinese co..
So if you want one go via Amazon as they are supplied from Amazon. 

So if the likes of Amazon can force addresses on retailer. Then any other hosting site can. Just they want the money & non of the risk/work to check. 

Pollycat

born_again said:

sheramber said:

But many people don't seek out information before ordering i.e. do basic checks on the company they're giving their money to.

It seems that there are more and more threads like this popping up.

The internet is not the warm, fluffy and honest place that a lot of people think it is.

Precisely. Stating companies should show this information , as Wooplokis does, is all very well but getting fly by night foreign companies to do so is another matter. 

Who is going to make them?

It is a case of buyer beware.

In many cases these sites are hosted on the likes on Shopify. There is who is responsible to make sure that all the required info is shown.
They even have templates for T/C, that in some cases still have <insert company name> that has not been edited.

Due Diligence is certainly required..

Just been arguing this with daughter who is looking for a bag. Found a site & asked my opinion. Said have you looked at T/C etc.. Nope. Go back & look. Clear as day not a UK co & not a single address of the retailer. She said they sell on Amazon, so got her to go on there & sure enough. Listed as a Chinese co..
So if you want one go via Amazon as they are supplied from Amazon. 

So if the likes of Amazon can force addresses on retailer. Then any other hosting site can. Just they want the money & non of the risk/work to check. 

Exactly the point I made about the company in the original post:

Here's one instance where they let themselves down:

The ordering process at Shop name is as simple as possible. 

And what does this gobbledygook mean:

We reserve the right to refuse service at any time for any reason. You acknowledge that Your Content (other than credit card information) is transmitted unencrypted and (a) may involve transmission over different networks and (b) modifications may be required to meet technical requirements when connecting networks or devices.

You're ordering some clothes, FHS!

We may provide you with access to third party tools over which we have no control or authority.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions and without any endorsement. We do not accept any liability arising out of or in connection with your use of any Optional Third Party Tools.

Any use by you of optional tools offered through the Website is at your own risk and discretion and you should ensure that you are familiar with and agree to the terms on which the tools are offered by the relevant third party provider(s).

What 'tools'?

The 'About us' page seems to be flowery AI and gives no information on the company.

A lot of these problems could be avoided if people took a little more care.

Ainsty

To round this thread off, I received a refund for these clothes in May 2025 from my credit card company.

Thank you for all your comments.

Okell

https://forums.moneysavingexpert.com/discussion/comment/81891685#Comment_81891685

To help others, did your card provider process a chargeback or was it a s75 claim?

Ainsty

https://forums.moneysavingexpert.com/discussion/comment/81891723#Comment_81891723

Sorry, I don't know the difference. I filed a complaint and sent them the email chain, photos of the garments, and screenshots from the site. I had already paid the charge, so it ended up being a positive balance on my credit card.