Octopus Go and a manual meter reading

Qyburn

Octopus have gone back to raising bills in random dates for no apparent reason, last one on 20th. I've raised it with them but not really had a response. So it's likely I'll have to submit a manual meter reading on the first. I can look at the smart meter data and work out what it should have been at midnight, although that won't be 100% correct.

Anyone know how this would be treated by Octopus?  They will have the HH data which is what they actually bill from, so to my mind they shouldn't be billing for the relevant period all on SVR.

Archerychick

I think it depends if you have missing meter readings. I’d contact the team on X to check this for you - they are generally the best at dealing with these types of queries. If there are any missing meter readings they’ll be able to re request them. 

I keep an eye on this in the OctoAid app, because my gas meter regularly stops communicating 

Qyburn

Cheers. I don't do X but I might phone then. Get the meter reading ready, check that Octopus have the HH figures for the previous day, then phone.  I use the Octoprice web page to check missing data.