First Direct app on Android fails every few months, needs reinstalling

boingy

Just to answer your Apple question, I have it on an iPad and it's rock solid.
I think if the problem was common we'd have already seen lots of threads about it so it's something odd about your phone or configuration. No idea how to track it down though!

greyteam1959

I have to keep doing a force stop maybe every couple of weeks or I get the same thing with First Direct
Android Moto g85 phone

lmarsay

Android First Direct has worked fine for years now keeps losing biometrics. Sometimes trying to set it up again says Not Available, sometimes works but drops the biometrics later. Today a message came up to say the First Direct app kept stopping and lo and behold biometrics has gone again.

I haven't changed anything, I've phone FD 4 times, jumped through all.tne hoops and they always imply it's my phone , then why aren't I having trouble with biometrics on other apps. Not good enough really.

EthicsGradient

As a reply on a recent thread about biometrics not working with the Hargreaves Lansdown investment app says, I think biometrics are handled by the phone - it's just that you give certain apps the permission to use the results. But they do suggest that some apps could reject older phone OSes without security fixes - could that be the problem here?

https://forums.moneysavingexpert.com/discussion/comment/82168136#Comment_82168136

To go back to my original FD problem, I've stopped seeing it - possibly because someone suggested it was a storage space problem on my phone, and I've tried to free some up (not easy, when the Chase app uses a gargantuan 1.1 GB! I wish app designers would give a little thought to being neighbourly squatters on my phone, rather than "appspreading").

flaneurs_lobster

when the Chase app uses a gargantuan 1.1 GB!

That's ridiculous! Mind you it's taking up 600MB on my phone, much the same as the other bank's apps.

This developer profligacy is why one of my phones ground to a halt recently, having filled 128GB. Was generous storage for a phone 3 years ago.

My latest blower has half a TB.

EthicsGradient

https://forums.moneysavingexpert.com/discussion/comment/82170942#Comment_82170942

Interesting - is that Android? If so, I wonder if a reinstall might bring me down to that 600MB figure.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82171001#Comment_82171001

Yep, running Android 16.

Remember that a reinstall will need the full ID schtick with passport, video etc.