Visa Chargeback for a Car… Now what?

Cam_17

AA go through mediation first and try to use the Alternative dispute resolution process (ADR). I raised it with them using their form a few weeks ago now but I haven’t heard back from them. They have said it takes time. I did call AA, but they said that process is purely online in terms of logging it, so it’s awaiting game there too.
Although, as they have now closed, when you go to AA, Autotrader etc. and search the company, they have completely vanished as well as the vehicles they sold…

born_again

Can you name them please & their address, so other can check the details
Not against forum rules.

Cam_17

Wow! So much info here - thank you guys. Apologies for not knowing all of the rules too. So this is who I bought the car from:

Cam_17

According to their invoice, the VAT number is registered to this company:

dumpster_fire2025

Have you tried phoning them? I've double-checked the replies on here but I can't see you said you've tried to phone them.

Archive.org hasn't archived that website since Feb 22nd so it's been dead for a while.

Can't say I think much of their forecourt  

Cam_17

Yes that’s the place! They had a small cabin thing they were working out of on the right hand side. And the sign is still up I see. 

The first thing I was doing was calling them, on the guy who sold me the card phone number, on their landline and the other mobile they had on the website. I even went back in reviews and saw the owner had a different mobile number asking a customer to call him to resolve an issue and tried that. I’ve honestly tried to call each number at least 12 times. From my number, my work phone, my partners phone in case they had screened my calls. No answer. 

They were great at first, until I asked for a refund. 

It’s because they weren’t answering any of my calls, that I called CA and they said it’s best to keep everything in email/letter for now anyway so I have evidence. 

And the guy who sold me the car asked me to stop calling and texting him for an update as it’s a management issue now.

Grumpy_chap

This would appear to be the Companies House entry for the Dealer:
https://find-and-update.company-information.service.gov.uk/company/09693756

MeteredOut

Grumpy_chap said:

This would appear to be the Companies House entry for the Dealer:
https://find-and-update.company-information.service.gov.uk/company/09693756

The company is still legally active, but it's interesting that one of the directors changed their name on companies house yesterday (actioned today) - to remove a middle name.

And a compulsory strike-off was stopped last July.

DullGreyGuy

MeteredOut said:

Grumpy_chap said:

This would appear to be the Companies House entry for the Dealer:
https://find-and-update.company-information.service.gov.uk/company/09693756

The company is still legally active, but it's interesting that one of the directors changed their name on companies house yesterday (actioned today) - to remove a middle name.

And a compulsory strike-off was stopped last July.

Nothing published in the Gazette (they have 14 days to do so) and healthy net balance sheet since 2020. Short of catastrophe would be odd for such a modest business to go south that quickly. 

born_again

Cam_17 said:

According to their invoice, the VAT number is registered to this company:

https://find-and-update.company-information.service.gov.uk/company/13153813/filing-history

Another car sales company. 

Same address.. Different person