Clearpay charging me the wrong amount for an Amazon order

Poppy_Golightly

I bought a book on Amazon for £18.95. No problem, order details stated £18.95 as the total. All fine book delivered.

My big mistake was paying for it via Clearpay . They have charged me £21.82 and have set up payments accordingly. I have queried this with them but in spite of opening a dispute with Clearpay they are giving me the runaround. 

I know it is a small amount, but I am determined not to let them get away with it.

Anyone else had a similar experience with them and what can I do to get my refund?

Thanks

born_again

Are you sure there was no P&P on the book?

magpies79

I always use to think it was just me not used it in a long time but they always did it with mine so say an item was £25 It was either free postage or pick up at store they would charge me £28.75 yet when you go to click at the end always stated we only charge you what the cost is and don't add fees.

always done it for me never a lot and always a random amount extra 

magpies79

This is what it always does to mine as an example 
so the amount is £25 I'm collecting at store so no extra charge 

magpies79

Does say they include shipping and tax there's no shipping costs but is it tax? 

Poppy_Golightly

No, it was free shipping

Sarahspangles

Poppy_Golightly said:

No, it was free shipping

ClearPay get the £2.99 discount. That’s because they’re now the customer, not you.

magpies79

What about where there is no shipping costs and I'm collecting the item?

But I do think your right when I go back on and click have it posted the costs stay the same £34.45 shipping costs £4.95 item is £25 so that's still only £29.95 why another extra £4 or so and sorry OP not trying to hijack your post always wondered how they came to that price when it always states you only be charged for what you spend lol.

Poppy_Golightly

Their customer support people posted this to my query -

Depending on the store you shop at, we might add a small buffer to allow for extra tax/shipping charges from the store, and to prevent order declines. For example, if your final checkout screen shows $100, but your actual order was for $90, we’ll wait until we have confirmation from the merchant of the final order total, and then will void out the $10 difference. You WILL NOT be charged for the difference; only for the actual final order total from the merchant.

Note: Amazon can take up to 4 days to adjust, other merchants will be within 24 hours.

Joanne3010

Poppy_Golightly said:

I bought a book on Amazon for £18.95. No problem, order details stated £18.95 as the total. All fine book delivered.

My big mistake was paying for it via Clearpay . They have charged me £21.82 and have set up payments accordingly. I have queried this with them but in spite of opening a dispute with Clearpay they are giving me the runaround. 

I know it is a small amount, but I am determined not to let them get away with it.

Anyone else had a similar experience with them and what can I do to get my refund?

Thanks

Hi there, I'm dealing with the same frustration at the moment and have spent a long time with the online assist, so many messages back and forth. I brought an item from amazon worth 18.99 but clear pay have charged me £144.96! So the first payment was £36.24. I can't get a straight forward answer from them. I've raised a dispute but I may return the item in the hope that it will be refunded. I just don't understand why they charge more. Any help is appreciated. 

Marra211

Thats how they get us. 
Just looked at a sofa costing £996.55 which is the sale price from £1,049
Clearpay's price is £1,147.03
Leaving a defecit of £150.48.

Bit too much for clearpay to be gobbling up. Fortnightly payments too. I rekon just adding £250 a fortnight to my amazon balance over the next 8 weeks is what I'm gona do. Really makes no sense giving up the extra money if not in an emergency.