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Octopus - smart meter problems

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  • Qyburn
    Qyburn Posts: 3,555 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    I have a pink mini which never connected.  I am loathe to mess with my router which does bboth 2.4 and 5 GHz  and pink mini only connects if 2.4 GHZ and no 5 GHZ
    No need to change your router, as long as 2.4GHz is available the Mini will be happy. It won't care that you also have 5GHz, in fact it won't even know.
  • QrizB
    QrizB Posts: 17,773 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    Qyburn said:
    I have a pink mini which never connected.  I am loathe to mess with my router which does bboth 2.4 and 5 GHz  and pink mini only connects if 2.4 GHZ and no 5 GHZ
    No need to change your router, as long as 2.4GHz is available the Mini will be happy. It won't care that you also have 5GHz, in fact it won't even know.
    Just make sure your phone (or whatever device you use to set up the Mini) is using 2.4GHz when you do so.
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • MarzipanCrumble
    MarzipanCrumble Posts: 336 Forumite
    100 Posts Second Anniversary Name Dropper
    Update:

    Given the number for Octopus meter problems and rang today.  Octopus are getting expected data from elec SMETS2.  They then remotely activated the HAN and asked me to press some buttons on the Gas SMETS2.  After a min or two told me that was responding as well.

    Told me may take 24-48 hours for data to come through DCC but it looks as though at last got working and communicating SMETS2s

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