Recurring Payments

madjulie64

Hi
I had a Microsoft account for my daughter and realized a while ago I hadn't cancelled the payments, it hasn't been accessed for a few years, would I be entitled to a refund? 

eskbanker

madjulie64 said:

I had a Microsoft account for my daughter and realized a while ago I hadn't cancelled the payments, it hasn't been accessed for a few years, would I be entitled to a refund? 

You can ask Microsoft if they'd be prepared to offer a partial refund to reflect lack of use, but your bank hasn't done anything wrong so isn't liable to pay anything out if that's what you're asking.

DullGreyGuy

madjulie64 said:

Hi
I had a Microsoft account for my daughter and realized a while ago I hadn't cancelled the payments, it hasn't been accessed for a few years, would I be entitled to a refund? 

Why would you be? 

What has Microsoft done wrong?

I've never used my life insurance but I wouldn't get a rebate for the last 15 years of payment were I to cancel it now because it was there and would have been used had the need arisen. 

Ultimately speak to them, you have no right for a refund but some companies go beyond what they have to do and may give a partial refund for at least the last year or two... approach it with contrition though rather than demanding else you'll get a straight no and reminded to check your bank statements.