parkmaven Notice to Keeper

mattyratty78

Hi again

I wrote yesterday regarding a PCN appeal I may have messed up but it never rains it pours, today my wife received a notice to keeper from park maven.

Details are no valid parking session, Willows shopping centre 10/03/25 15:13 - 15:50.

My wife bought a ticket but on checking the receipt she has made a keying error.

Receipt states

Location        Parking at willows

Arrive            10th March 15:17

Depart           10th March  16:30

Vehicle reg    KFF15AKKZ

Payment method etc etc

The error is there's an extra F and K in the registration that's been entered, she said the machine buttons were sticking so she was having to press the buttons twice and go back etc.

Should this be appealed under a minor keying error? The number plate is quite distinguishable even with the errors.

Gr1pr

She appeals as keeper stating that the driver found that the keypad was faulty on the machine,  but full payment was made once the driver believed that the correct VRM was used,  so the pcn should be cancelled and the payment machine fixed ASAP 

No blabbing about who was driving at this stage 

Coupon-mad

Definitely point out the keying error but blame sticky keys on the machine.

Car1980

Their system should not be allowing what is presumably infinite characters on a car reg. why isn't it limited to 7? Any old website limits it to such.

mattyratty78

Thanks for the advice, we have received a reply from parkmaven

Given that the ticket was issued as a result of failing to provide the correct VRM, in line with the Private Parking Sector Code of Practice F.3 (a), due to the costs incurred by ourselves in issuing the ticket we have reduced the cost of this ticket to £20 if paid within 14 days.

Nellymoser

Catherine Atkinson MP said:“It’s completely unacceptable for private parking companies to penalise people for their own system flaws. 

https://www.derbyworld.co.uk/community/rip-off-private-parking-fines-needs-to-go-catherine-atkinson-mp-tells-parliament-4897790

We must keep telling this Govt how to address PP operators unfair practices.
https://forums.moneysavingexpert.com/discussion/6595460/parking-petitions-x-6-on-uk-parliament-petitions-website

Coupon-mad

However you may want to pay £20 to make it go away. We get that. A relative of mine did exactly that in her case.

But we don't agree with the industry charging for their own system failures.

Gr1pr

Coupon-mad said:

However you may want to pay £20 to make it go away. We get that. A relative of mine did exactly that in her case.

But we don't agree with the industry charging for their own system failures.

Same here with Initial parking due to an underpayment due to an overstay a few months ago, because she definitely erred and as a lawyer she didn't want the hassle,  which I understood and agreed with after checking her NTK PCN letter as a named driver and the various facts ( its also cheap parking for her anyway  , a regular user  )

Car1980

I wouldn't pay. You can clearly see it's a stuck button. It's not a keying error. 

Stop being so nice to Park Maven Glaven. Tell them to get stuffed and to fix their faulty machine.