HMRC Call Back Wait Times

meander123

I requested a call back to discuss my letter to HMRC asking how much I can pay to top up my pension and took a screenshot of their acknowledgement of my request. I'm worried I might miss a call back from them. Will they text me first or just call? I would be grateful for any help here. Thank you

Sarahspangles

HMRC have a feature where you can query when you might expect a response. They don’t currently have an option to select for an update on the timescales for these callbacks. But people who have already applied by post to pay their Class 3 voluntary contributions have a long wait. That team is currently dealing with applications received in April 2024.

https://www.tax.service.gov.uk/guidance/Check-when-you-can-expect-a-reply-from-HMRC/start/are-you-an-agent

supersezzie

Please can I ask how you sent a letter to HMRC and who you sent it to? We really need to write to them to dispute the missing year's and I don't know how!

Sarahspangles

supersezzie said:

Please can I ask how you sent a letter to HMRC and who you sent it to? We really need to write to them to dispute the missing year's and I don't know how!

I don’t know - the people who pay their Class 3 by post have already had information from HMRC and are responding to that. 

Khandi

Beware that there are issues with the Post Handling Centres. This is where all the snail mail ends up if writing letters to them. I was speaking to them today and their guy told me that the system is supposed to be automated whereby it is opened, scanned and forwarded to the relevant team's system for handling by a person. Unfortunately, this method doesn't seem to be cutting it. My two letters - one in Aug 24 and a follow up in Jan 25 were both lost/misrouted! Hence my call via an official complaint. The staff themselves are unhappy with this but that's how it was set up during Covid.