British Gas Historical Debt

Steamboat

Hi,

Just want to check where I stand from those who know more. 

We were looking to switch and discovered yy mother in law (just her in a 2 bed terraced house), had a debt with British Gas of £650. 

I've had a look back through her bills and it seems this has been lingering since her Nov-22 to May-23 bill with Bills and DDs roughly matching off since then. 

Each bill says they 'regularly review the DD to make sure you're on track'. In the last 2 years they've never changed the DD to cover this historical debt but assume they have to cover ongoing price changes hence why the debt stayed similar over the 2 years.
 
Are there any options here or do we just need to find the money to pay the old debt?

I did come across something about billing issues around 2023 with British Gas but unsure where to look in to this more? 

Robin9

An opening couple of thoughts

Gas or Electric ?


Have your MILs meters been changed in recent years -  there will be a sticker on the meter with old and new details. 

Could you list dates and readings please from say early 2022 -  particularly note the letters A (for Actual) and E (Estimated) -  may also be S, our read, your read.

Visits from meter readers are rare and the system (unless Smart)  relies on the consumer for accurate data.