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British Airways Avios .
alfmurph
Posts: 234 Forumite
Around one year ago i paid 13000 avios for extra baggage and better seats on a long haul flight .
Unfortunately when i tried to do this something went wrong with the BA website and i was asked to do it again but they took 26000 avios from me .
After e-mails back and forward they say everything is fine and they cannot find any trace of taking the avios twice .
Any suggestions on what i can do now please .
Unfortunately when i tried to do this something went wrong with the BA website and i was asked to do it again but they took 26000 avios from me .
After e-mails back and forward they say everything is fine and they cannot find any trace of taking the avios twice .
Any suggestions on what i can do now please .
0
Comments
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Why did you take a year to raise it with them?alfmurph said:Around one year ago i paid 13000 avios for extra baggage and better seats on a long haul flight .
Unfortunately when i tried to do this something went wrong with the BA website and i was asked to do it again but they took 26000 avios from me .
After e-mails back and forward they say everything is fine and they cannot find any trace of taking the avios twice .
Any suggestions on what i can do now please .
Are you sure it wasnt 13,000 points per way?
What's showing in your Executive Club statements?0 -
What happened when you showed BA both the 13k transactions in your Exec Club statement?alfmurph said:Around one year ago i paid 13000 avios for extra baggage and better seats on a long haul flight .
Unfortunately when i tried to do this something went wrong with the BA website and i was asked to do it again but they took 26000 avios from me .
After e-mails back and forward they say everything is fine and they cannot find any trace of taking the avios twice .
Any suggestions on what i can do now please .0
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