Stolen ebay parcel

pinkshoes

se2020 said:

It was sent directly from the royal mail website.

Buyer has confirmed the photo is the correct driveway entrance. 

No card was left, I guess if the postman could have been bothered to open the gates and go down to the house for a card they could have just left the parcel there rather than by the road.

Tracking shows delivery at 9:30am, buyer says they were at home, saw the ebay delivery notification at lunchtime, checked the tracking as they didnt have it, walked up the drive but the parcel was not there. 

I would absolutely open a case with RM for non delivery as they have NOT delivered to the specified address.

Their own photo evidence shows the parcel dumped at the end of a driveway a long way from the house and not delivered as you paid for. I would ask your buyer to write a supporting statement saying that they were in at 9.30am, the postman did not come to the house, no card was left, and when they saw the delivered notification at midday they went to look for the parcel but it was not there.

savergrant

pinkshoes said:

se2020 said:

It was sent directly from the royal mail website.

Buyer has confirmed the photo is the correct driveway entrance. 

No card was left, I guess if the postman could have been bothered to open the gates and go down to the house for a card they could have just left the parcel there rather than by the road.

Tracking shows delivery at 9:30am, buyer says they were at home, saw the ebay delivery notification at lunchtime, checked the tracking as they didnt have it, walked up the drive but the parcel was not there. 

I would absolutely open a case with RM for non delivery as they have NOT delivered to the specified address.

Their own photo evidence shows the parcel dumped at the end of a driveway a long way from the house and not delivered as you paid for. I would ask your buyer to write a supporting statement saying that they were in at 9.30am, the postman did not come to the house, no card was left, and when they saw the delivered notification at midday they went to look for the parcel but it was not there.

Does the photo show any reason why the postie was not able to get to the front door (or to put a card through the letterbox?)
I haven't seen the photo so am in the dark.

If the parcel was thrown over a gate. how tall is the gate?

The other issue with the photo is that it may be deceiving, it may be very wide angle to get the parcel and address in while standing near the parcel, which may make the driveway look a lot longer than it actually is (cf estate agent photos of the small bedroom)

It's also quite hard to prove no card was left and presumably the photo is GPS stamped as being at the delivery address. However royal mail explicitly say they will not leave a parcel in an unsecure location.

se2020

savergrant said:

pinkshoes said:

se2020 said:

It was sent directly from the royal mail website.

Buyer has confirmed the photo is the correct driveway entrance. 

No card was left, I guess if the postman could have been bothered to open the gates and go down to the house for a card they could have just left the parcel there rather than by the road.

Tracking shows delivery at 9:30am, buyer says they were at home, saw the ebay delivery notification at lunchtime, checked the tracking as they didnt have it, walked up the drive but the parcel was not there. 

I would absolutely open a case with RM for non delivery as they have NOT delivered to the specified address.

Their own photo evidence shows the parcel dumped at the end of a driveway a long way from the house and not delivered as you paid for. I would ask your buyer to write a supporting statement saying that they were in at 9.30am, the postman did not come to the house, no card was left, and when they saw the delivered notification at midday they went to look for the parcel but it was not there.

Does the photo show any reason why the postie was not able to get to the front door (or to put a card through the letterbox?)
I haven't seen the photo so am in the dark.

If the parcel was thrown over a gate. how tall is the gate?

The other issue with the photo is that it may be deceiving, it may be very wide angle to get the parcel and address in while standing near the parcel, which may make the driveway look a lot longer than it actually is (cf estate agent photos of the small bedroom)

It's also quite hard to prove no card was left and presumably the photo is GPS stamped as being at the delivery address. However royal mail explicitly say they will not leave a parcel in an unsecure location.

Gate was shut. 
Google maps & Street View show the drive is about 1/4 mile. 
Buyer says it's not particularly unusual for delivery drivers to leave them at the end of the drive but this is the first time any have ever gone missing.
They say royal mail normally deliver to the door but said the gate is normally open. 
Maybe postie was in a rush.

Photo just shows it left by the gate. Right alongside the road in full view of anyone going past.
It's obvious the house is a long way away so it would be easy to steal it from there!

It would have also got wrecked if it started raining before the buyer found it so not a clever place to leave it.

savergrant

se2020 said:

savergrant said:

pinkshoes said:

se2020 said:

It was sent directly from the royal mail website.

Buyer has confirmed the photo is the correct driveway entrance. 

No card was left, I guess if the postman could have been bothered to open the gates and go down to the house for a card they could have just left the parcel there rather than by the road.

Tracking shows delivery at 9:30am, buyer says they were at home, saw the ebay delivery notification at lunchtime, checked the tracking as they didnt have it, walked up the drive but the parcel was not there. 

I would absolutely open a case with RM for non delivery as they have NOT delivered to the specified address.

Their own photo evidence shows the parcel dumped at the end of a driveway a long way from the house and not delivered as you paid for. I would ask your buyer to write a supporting statement saying that they were in at 9.30am, the postman did not come to the house, no card was left, and when they saw the delivered notification at midday they went to look for the parcel but it was not there.

Does the photo show any reason why the postie was not able to get to the front door (or to put a card through the letterbox?)
I haven't seen the photo so am in the dark.

If the parcel was thrown over a gate. how tall is the gate?

The other issue with the photo is that it may be deceiving, it may be very wide angle to get the parcel and address in while standing near the parcel, which may make the driveway look a lot longer than it actually is (cf estate agent photos of the small bedroom)

It's also quite hard to prove no card was left and presumably the photo is GPS stamped as being at the delivery address. However royal mail explicitly say they will not leave a parcel in an unsecure location.

Gate was shut. 
Google maps & Street View show the drive is about 1/4 mile. 
Buyer says it's not particularly unusual for delivery drivers to leave them at the end of the drive but this is the first time any have ever gone missing.
They say royal mail normally deliver to the door but said the gate is normally open. 
Maybe postie was in a rush.

Photo just shows it left by the gate. Right alongside the road in full view of anyone going past.
It's obvious the house is a long way away so it would be easy to steal it from there!

It would have also got wrecked if it started raining before the buyer found it so not a clever place to leave it.

I'm not sure a postie would normally walk 1/4 mile onto someone's property, but could they have driven to the front door? Was the gate locked or difficult to open?