Credit club login issue

fluffymitten

Just received the monthly prompt to look at my credit score.

Try to log in and get told that my username and password don't match. I reset the password.

I then use those credentials to log in and I'm prompted to fill in my personal details and address history, which should already be on file.

After it's transferred to TransUnion, I get a message saying I already have a profile and I should log in (note, I have already logged in).

I click log in. I am presented with the same message saying I already have a profile and should log in. I click log in. Same message again.

I clear cookies. Try again. Same result.

I decide the website can't be Firefox on Android compatible any more, fire up my laptop, Login. Same message.

I click Help/FAQ and am presented with a 'technical difficulties' page. Clicking on 'check service status' takes me to a completely different website with green ticks indicating that all is well.

So. What's going? Has my account been hacked? Is there a technical fault?

MSE_James

Hi @fluffymitten  - I would suggest dropping an email to creditclub@moneysavingexpert.com for further assistance, as they'll be able to see the details of your account(s) on the system.