Good old NatWest

noonesperfect

At the end of January last year I went into my local branch and told them I was giving them due notice to close an account I had with them as the interest rate was so poor (90 day account).Did whatever was necessary at the time.
At the end of April I went in again to finalize the account and had the money transferred to my current account so that I could put it into other, better paying accounts elsewhere.
I've just received a statement for the deposit account which surprised me somewhat. Yes, they transferred the money that was in the account at the end of April, but oddly the interest that had accrued at the end of March remains in the account which is apparently still open! I rang the bank today (support centre not customer services :rolleyes: ) but of course nothing more can be done unless I go into town :mad: .
OK, I still got the interestaccrued, but why didn't they transfer that as well? After all, it was applied to the account before the date the account was supposed to have been closed.....


For example:-

end Jan balance £2000
Mar 30th interest £15
end Apr £2000 transferred to C/A

£15 remained in 90 day account

Aegis

Sounds like your instructions were interpreted to mean that you wanted to transfer a fixed amount out rather than closing the account...

noonesperfect

Aegis wrote: »

Sounds like your instructions were interpreted to mean that you wanted to transfer a fixed amount out rather than closing the account...

Like I say, I started the ball rolling in January as I had to give them three months' notice to close the account. I'd always assumed that people who work in banks are reasonably intelligent. Simple enough instructions, both times I went in. Obviously I can't remember which forms I had to sign, but it's usually not necessary to sign so much simply to transfer money between accounts, and I wouldn't have to go in twice to do it either. Ho hum!

Rant over.