Help please

hoopie8

Joined British Gas last August nothing but trouble since then. Told me before I can get Smart Meter I would need to rewire my house which is rubbish. All my bills paid . Today they credited £640 into my account and sent letter saying sorry your leaving which was news to me. Cant get to speak to anyone can't log on to App. Not recognising my details. Total shambles now. Don't know how to sort this mess which is their fault.

MattMattMattUK

hoopie8 said:

Joined British Gas last August nothing but trouble since then. Told me before I can get Smart Meter I would need to rewire my house which is rubbish. 

What make you think it is "rubbish"? I suspect that it is likely to be an issue with an issue with the consumer unit.

hoopie8 said:

All my bills paid . Today they credited £640 into my account and sent letter saying sorry your leaving which was news to me. 

It is most likely an erroneous transfer initiated accidentally by someone else, the credit will be related to meter reads. How often have you submitter meter reads to BG previously? 

hoopie8 said:

Cant get to speak to anyone can't log on to App. Not recognising my details. Total shambles now. 

Call them.

hoopie8 said:

Total shambles now. Don't know how to sort this mess which is their fault.

The smart meter issue is probably related to an existing install that is not up to current standards, the closed account it most likely an erroneous transfer. You need to dial down the hyperbole and deal with the issues.