Santander to close 95 branches

Rob5342

molerat said:

My younger than us sister in law

Won't use an outdoor cash machine, she goes into branch and withdraws cash

Won't use on line banking as it is not safe

Has accounts with 2 banks, to transfer between these accounts she withdraws cash at one and takes it 20 miles to pay into the other as they closed her local branch. Don't know what she is going to do now as one of the banks has moved its out of city branch in the business area with loads of parking, ideal for the farmers, to the city centre.

What's she concerned about? The bank should cover her for any fraud. She must spend hours doing a 10 second task.

Rob5342

Exodi said:

GeoffTF said:

Rob5342 said:

sonofmerton said:

I understand that the elderly, those that can't use the internet, are struggling. 

It must be a pretty tiny number of people now, using an aop on an ipad takes no more skill than opening and reading a bank statement sent in the post. 

I tried to teach an elderly lady to do it. Her eyesight was very poor (Age Related Macular Degeneration). She also had very poor dexterity. She kept accidentally touching the screen at random locations. She got absolutely nowhere. An iPad is impossibly difficult to use for some people. I suggested a desktop PC with a mouse and a large screen, but she was not interested.

There's also a secondary issue about trust (older people can be quite untrusting of technology, so may prefer to visit a branch, even if they could use an app or an ATM).

The number must be very small now though, and will carry on dwindling. Someone who is 70 today will have only been 27 when home computers like the Commodore 64 came out.

ChirpyChicken

molerat said:

ChirpyChicken said:

molerat said:

WillPS said:

molerat said:

My younger than us sister in law

Won't use an outdoor cash machine, she goes into branch and withdraws cash

Won't use on line banking as it is not safe

Has accounts with 2 banks, to transfer between these accounts she withdraws cash at one and takes it 20 miles to pay into the other as they closed her local branch. Don't know what she is going to do now as one of the banks has moved its out of city branch in the business area with loads of parking, ideal for the farmers, to the city centre.

Post Office?

No, you don't understand, that is not "her bank"

And besides that the queue is out the door most times as it is the only one for miles around.

she will just have to get over it and deal with it

We do keep nudging.

And as to the original post, they are closing the old Leicester Building Society branch where I got my first mortgage in 1980, still in the same spot.

Did it have many branches ( the orginal leiscester one) Google doesn't show anything about such stuff 

eskbanker

Rob5342 said:
Someone who is 70 today will have only been 27 when home computers like the Commodore 64 came out.

That's hardly a useful benchmark in the context of online banking!  ONS statistics report that it was 2002/03 when more than half of UK households had a home computer, and another couple of years after that before more than half had an internet connection, and both were still in less than 90% of households in 2017/18....

https://www.ons.gov.uk/peoplepopulationandcommunity/personalandhouseholdfinances/expenditure/datasets/familyspendingworkbook4expenditurebyhouseholdcharacteristic

molerat

ChirpyChicken said:

molerat said:

ChirpyChicken said:

molerat said:

WillPS said:

molerat said:

My younger than us sister in law

Won't use an outdoor cash machine, she goes into branch and withdraws cash

Won't use on line banking as it is not safe

Has accounts with 2 banks, to transfer between these accounts she withdraws cash at one and takes it 20 miles to pay into the other as they closed her local branch. Don't know what she is going to do now as one of the banks has moved its out of city branch in the business area with loads of parking, ideal for the farmers, to the city centre.

Post Office?

No, you don't understand, that is not "her bank"

And besides that the queue is out the door most times as it is the only one for miles around.

she will just have to get over it and deal with it

We do keep nudging.

And as to the original post, they are closing the old Leicester Building Society branch where I got my first mortgage in 1980, still in the same spot.

Did it have many branches ( the orginal leiscester one) Google doesn't show anything about such stuff 

Don't know about that but when they merged with Alliance BS in 1985 it was the largest BS merger ever.

ChirpyChicken

molerat said:

ChirpyChicken said:

molerat said:

ChirpyChicken said:

molerat said:

WillPS said:

molerat said:

My younger than us sister in law

Won't use an outdoor cash machine, she goes into branch and withdraws cash

Won't use on line banking as it is not safe

Has accounts with 2 banks, to transfer between these accounts she withdraws cash at one and takes it 20 miles to pay into the other as they closed her local branch. Don't know what she is going to do now as one of the banks has moved its out of city branch in the business area with loads of parking, ideal for the farmers, to the city centre.

Post Office?

No, you don't understand, that is not "her bank"

And besides that the queue is out the door most times as it is the only one for miles around.

she will just have to get over it and deal with it

We do keep nudging.

And as to the original post, they are closing the old Leicester Building Society branch where I got my first mortgage in 1980, still in the same spot.

Did it have many branches ( the orginal leiscester one) Google doesn't show anything about such stuff 

Don't know about that but when they merged with Alliance BS in 1985 it was the largest BS merger ever.

Indeed and first building society to offer current accounts i believe after it became Abbey national 

Scotjock

Rob5342 said:

Exodi said:

GeoffTF said:

Rob5342 said:

sonofmerton said:

I understand that the elderly, those that can't use the internet, are struggling. 

It must be a pretty tiny number of people now, using an aop on an ipad takes no more skill than opening and reading a bank statement sent in the post. 

I tried to teach an elderly lady to do it. Her eyesight was very poor (Age Related Macular Degeneration). She also had very poor dexterity. She kept accidentally touching the screen at random locations. She got absolutely nowhere. An iPad is impossibly difficult to use for some people. I suggested a desktop PC with a mouse and a large screen, but she was not interested.

There's also a secondary issue about trust (older people can be quite untrusting of technology, so may prefer to visit a branch, even if they could use an app or an ATM).

The number must be very small now though, and will carry on dwindling. Someone who is 70 today will have only been 27 when home computers like the Commodore 64 came out.

I love this 

WillPS

ChirpyChicken said:

molerat said:

ChirpyChicken said:

molerat said:

ChirpyChicken said:

molerat said:

WillPS said:

molerat said:

My younger than us sister in law

Won't use an outdoor cash machine, she goes into branch and withdraws cash

Won't use on line banking as it is not safe

Has accounts with 2 banks, to transfer between these accounts she withdraws cash at one and takes it 20 miles to pay into the other as they closed her local branch. Don't know what she is going to do now as one of the banks has moved its out of city branch in the business area with loads of parking, ideal for the farmers, to the city centre.

Post Office?

No, you don't understand, that is not "her bank"

And besides that the queue is out the door most times as it is the only one for miles around.

she will just have to get over it and deal with it

We do keep nudging.

And as to the original post, they are closing the old Leicester Building Society branch where I got my first mortgage in 1980, still in the same spot.

Did it have many branches ( the orginal leiscester one) Google doesn't show anything about such stuff 

Don't know about that but when they merged with Alliance BS in 1985 it was the largest BS merger ever.

Indeed and first building society to offer current accounts i believe after it became Abbey national 

Alliance & Leicester BS didn't become Abbey National BS. Both co-existed as building societies, then separately demutualised and then existed as separate banks. Eventually both were purchased by Santander, along with the savings book of Bradford & Bingley (another one which existed, demutualised and was taken over separately).

EarthBoy

ChirpyChicken said:

molerat said:

ChirpyChicken said:

molerat said:

ChirpyChicken said:

molerat said:

WillPS said:

molerat said:

My younger than us sister in law

Won't use an outdoor cash machine, she goes into branch and withdraws cash

Won't use on line banking as it is not safe

Has accounts with 2 banks, to transfer between these accounts she withdraws cash at one and takes it 20 miles to pay into the other as they closed her local branch. Don't know what she is going to do now as one of the banks has moved its out of city branch in the business area with loads of parking, ideal for the farmers, to the city centre.

Post Office?

No, you don't understand, that is not "her bank"

And besides that the queue is out the door most times as it is the only one for miles around.

she will just have to get over it and deal with it

We do keep nudging.

And as to the original post, they are closing the old Leicester Building Society branch where I got my first mortgage in 1980, still in the same spot.

Did it have many branches ( the orginal leiscester one) Google doesn't show anything about such stuff 

Don't know about that but when they merged with Alliance BS in 1985 it was the largest BS merger ever.

Indeed and first building society to offer current accounts i believe after it became Abbey national 

Alliance & Leicester didn't become Abbey National. Abbey National had already become Santander by the time it took over Alliance & Leicester.

Nationwide Building Society launched their current account, called FlexAccount, in 1987.  Abbey National didn't offer a current account until 1988.

northwalesd

molerat said:

My younger than us sister in law

Won't use an outdoor cash machine, she goes into branch and withdraws cash

Won't use on line banking as it is not safe

My sister in law, only 55, is exactly the same. She doesn't do online shopping either (she'll be hacked), so her brother, my OH, has to order stuff for her and she gives him the cash.