Horizon Parking appeal rejected

ihat3pcn

I have already mentioned POPLA in the first appeal and it got rejected. 

I have received this email as a response with a POPLA number. 

The Parking Charge was issued lawfully and in full and proper accordance with the Private Parking Sector Single Code of Practice issued by the British Parking Association (the ‘BPA’).

 

There are signs located at the entrance to, and within the car park that state the terms and conditions that apply when parking. 

 

As clearly stipulated on signage within the car park, payment for parking must be made for the full duration of the vehicles stay.  Our systems do not show any evidence of payment made against this vehicle on the incident date.

 

The signs throughout the car park are clear and comply fully with the BPA’s prescribed rules and regulations.  When parking on private land, it is the driver’s responsibility to ensure they adhere to the terms and conditions of the car park concerned.

 

As we have not been provided with the name and a serviceable address for the driver/hirer, under Schedule 4 of the Protection of Freedoms Act 2012, we do have the right, subject to meeting the requirements of the Act, to recover from the Registered Keeper the amount that remains outstanding. We have obtained the name and address of the registered keeper of the vehicle from the DVLA for the purposes of enforcing this charge.

 

Given the above, and whilst we have considered your representations carefully, on this occasion your appeal has been rejected.

  

The Charge Amount and Methods of Payment

 

In good faith, Horizon will hold the charge at the current amount of £40.00  for a further 14 days from the date of this correspondence to allow you further time to pay.

 

Payment of the outstanding charge can be made using our 24-hour payment line: 020 8106 0789 or online at

 

Alternatively, payment can be made via cheque made payable to Horizon Parking Ltd and posted to Horizon Parking Ltd, Finitor House, 2 Hanbury Road Chelmsford, Essex CM1 3AE

 

Additional Types of Appeal

 

You have now reached the end of our appeals procedure.  Although we have rejected your appeal, the Parking On Private Land Appeals (POPLA) provides an independent appeals service. To use this service, you must appeal to POPLA within 28 days of the date of this correspondence.

 

For full instructions of how to appeal to POPLA, please visit their website at. If you would rather progress this matter by post, please contact our Appeals Office and we will send you the necessary paperwork.

 

Your POPLA reference number is xxx

 

Please be advised that if you elect  for independent arbitration of your case, you will be required  to pay the charge at the full amount and as such will no longer qualify for payment at the reduced rate. Please also be advised that POPLA will not accept an appeal where payment is made against the Parking Charge in question.

 

We are required by law  to inform you that Ombudsman Services provides an alternative dispute resolution service that would be competent to deal with your appeal;  however ,  Horizon has not chosen to participate in their alternative dispute resolution service.  As such, should you wish to appeal then you must do so to

What would be the steps from here? 

Gr1pr

Well , it's either 

Appeal to popla using the popla code,  as explained in the newbies sticky thread in announcements near the top of the forum 

Or 

Ignore and take your chances on a court claim 

Either way,  ideally you should be pursuing plan A in the newbies sticky thread in announcements,  plan A is always the best option 

Coupon-mad

Have you compared the NTK to the ones in the NTK pictures thread? Horizon changed from non-compliant wording to POFA wording in early February.

Did you get lucky with the NTK timing?

Even if not, if this is a non-POFA NTK then you can win at POPLA by using that point and the others in the 3rd post of the NEWBIES thread.