Il Makiage con - beware

Champagne66

Has anyone else been taken in by the very convincing Instagram ads for Il Makiage make up? I thought I was just buying a sample for £4.95 but they also took another £64 out of my account. Stupidly I hadn't read the T&C's - silly me! 
Apparently all above board, and I am just hoping that the £64 will be returned to my bank account within the timeframe. 
I did complain and was sent the most patronising email from one of their minions who called me 'love' and told me to 'stay beautiful'!! Lol - well not with their products I won't.
I have cancelled the payment on PayPal, but does anyone have any other suggestions? 

Aylesbury_Duck

The advice offered on here routinely is never to purchase from a social media site.  It's an absolute wild west of dodgy drop-shippers and overseas businesses selling counterfeit products and overpriced tat.

When you say it's all above board, what makes you say so?  What do the T&Cs say, and what country is the business based in?

PHK

Is this that company that matches people to make up, but then the brand was bought and now flogs £50 lipsticks? 

born_again

34 mentions of subscription. 🤷‍♀️

make sure that the recuring payment is cancelled. 

(7) Auto-Replenishment; You may purchase certain of our products from selected countries within the Territory using our “Auto-Replenishment” subscription option as made available by and through our website. In connection with an Auto-Replenishment subscription, you may select the quantity and frequency of the ordered products, subject to the options made available by IL MAKIAGE®. Your selection of an Auto-Replenishment subscription, while it remains active, serves as your authorization for IL MAKIAGE to make recurring charges based on the quantity and price of the products you select for Auto-Replenishment, inclusive of VAT and any applicable charges, including shipping charges, to your selected payment method for each shipment. Your selection of an Auto-Replenishment subscription serves as your authorization for IL MAKIAGE to create, with the information that you provide during enrollment and may have provided earlier, an Account on your behalf from where you can manage your subscription. A condition of enrollment in the Auto-Replenishment subscription program is keeping a valid credit card on file in your account. The actual cost of each shipment may vary depending upon applicable taxes, your chosen product quantity, and your chosen frequency and method of delivery. These recurring fees will be charged upon shipment of the subject products order. You acknowledge and agree that IL MAKIAGE does not need to obtain any additional authorization from you for the recurring charges. On any date your Auto-Replenishment subscription is expected to next ship, IL MAKIAGE is authorized to charge your payment method and to have the fees applied to the same. We reserve the right to cancel an “Auto-Replenishment” subscription at any time, in our sole discretion.

You can modify or cancel any Auto-Replenishment order up to 24-hours before that order ships. If you cancel or modify within 24-hours of shipment, that order will not be cancelled or modified. To (a) modify or cancel an order, (b) update your shipping address, billing information, payment method, etc. associated with your account, and/or (c) cancel the Auto-Replenishment subscription, please go to www.ilmakiage.com, log into your account by clicking the “LOGIN” button at the upper right corner, and from within “MY ACCOUNT” select the “MY AUTO-REPLENISHMENTS” tab. You may also cancel your Auto-Replenishment subscription by following the link at the bottom of each notification email we send to you prior to shipment of your next order. If you have any issues with your Auto-Replenishment subscription or order, please contact our customer support team at: proteam@ilmakiage.com.

(8) Try Before You Buy; You may purchase certain products using our “Try Before You Buy” option as made available by and through the Sites. By placing a Try Before You Buy order, you authorize us to charge your Payment Method immediately for a nonrefundable original shipping fee and to charge the full price of any or all products for which you do not initiate a return or exchange from our returns portal located here during the fourteen (14) days after the date of delivery provided by the carrier (such time period, the “Trial Period”). You acknowledge and agree that IL MAKIAGE® may keep your credit card on file for the Trial Period and does not need to obtain any additional authorization from you to charge for products not returned during the Trial Period. Products purchased after the Trial Period are not eligible for a refund. Your Payment Method may be subject to preauthorization, a temporary hold, for the full purchase price of your Try Before You Buy order, which may reduce the available balance or credit limit of your Payment Method for the duration of the temporary hold. An auto-replenishment subscription selected with a Try Before You Buy product that is returned during the Trial Period will be automatically canceled.

Subject to product availability, a Try Before You Buy order (a) may only contain up to three (3) products (i) offered upon completion of a qualifying quiz or (ii) from a single “Look,” i.e., the collection of products featured in a qualifying tutorial on the Sites; (b) is only available for your first purchase of an applicable product; (c) eligible for only up to two returns and/or exchanges; and (d) must be placed separately from other methods of purchase.

(9) Prepaid Annual Plan; You may purchase certain products from selected countries within the Territory using our Prepaid Annual Plan subscription option (the “Prepaid Annual Plan”), as made available by and through our website. Your selection of the Prepaid Annual Plan allows you to prepay for one (1) year supply of auto-replenishment products at a discounted price (as indicated on our website on the applicable date). Once you elect to sign up for the Prepaid Annual Plan, you will be charged for the total Prepaid Annual Plan price, which is calculated based on the quantity of prepaid products and their prices, inclusive of VAT, applicable charges and the applicable Prepaid Annual Plan discount. You may choose to sign up for the Prepaid Annual Plan for several different products at the same time. The quantity of prepaid products is calculated by dividing 12 months by your selected auto-replenishment frequency for each product (e.g., if your selected auto-replenishment is every 3 months, your annual plan will comprise of 4 prepaid items).

When the prepaid auto-replenishment product ships, You will not be charged again for any prepaid products previously paid for as part of the Prepaid Annual Plan. However, if an auto-replenishment order contains both prepaid and non-prepaid products, you will be charged for the non-prepaid products.

Your selection of a “Prepaid Annual Plan” serves as your authorization for IL MAKIAGE to create, with the information that you provide during enrollment and may have provided earlier, an Account on your behalf from where you can manage your subscription and renewal preferences at any time. A condition of enrollment in the “Prepaid Annual Plan” is keeping a valid credit card on file in your Account. You acknowledge and agree that IL MAKIAGE does not need to obtain any additional authorization from You for recurring renewal charges under the “Prepaid Annual Plan”. On any date your ”Prepaid Annual Plan” auto-renews, IL MAKIAGE is authorized to charge your Payment Method and to have the fees applied to the same. We reserve the right to cancel a “Prepaid Annual Plan" at any time, in our sole discretion.

After the last prepaid product from a Prepaid Annual Plan ships, your Prepaid Annual Plan will auto-renew fifteen (15) days after you receive your last shipment of prepaid products. You will receive an annual auto-renewal reminder email prior to the shipment and autorenewal of your Prepaid Annual Plan. You may cancel Your Prepaid Annual Plan prior to shipment of your initial prepaid products for any renewal Prepaid Annual Plan period by using the link at the bottom of the auto-renewal reminder email and/or the link at the bottom of each notification email we send to You and/or from within “MY ACCOUNT” by selecting the “MY AUTO-REPLENISHMENTS” tab; any cancellations after shipment of the initial prepaid products shall not be eligible for a refund for that Prepaid Annual Plan period. If you have any issues with your subscription or order, please contact our customer support team at: proteam@ilmakiage.com.

Unless You cancel the auto-renewal of the Prepaid Annual Plan, You will be charged the total Prepaid Annual Plan renewal price fifteen (15) days after you receive your last shipment of prepaid products and following the annual renewal charge reminder email.

Should You cancel auto-renewal of the Prepaid Annual Plan, you will still receive any outstanding prepaid products that have not yet shipped to You. If you have cancelled the auto-renewal of the “Prepaid Annual Plan”, upon the shipment of your final prepaid products You will be downgraded to the regular Auto-Replenishment Subscription without the applicable discount and extra benefits of the Prepaid Annual Plan. Note that You may cancel your regular Auto-Replenishment Subscription at any time, in accordance with the guidelines set forth in section 2(7) herein.

For clarity, You may cancel a “Prepaid Annual Plan” at any time, but any amount you prepaid for such plan is non-refundable.

user1977

I love "auto-replenishment" as a concept. Presumably the automatic replenishment of their bank account...