Anyone paid for WiFi access, to use WhatsApp, on a TUI flight and it didn’t work?

saral1

I asked the cabin crew and they said that it’s not working yet…yet it was advertised as working…and TUI know that? Isn’t that wrong? Immoral?

SiliconChip

Presumably they'd refund you the access fee if you ask them, given that the service hasn't been provided.

saral1

Maybe…but they are misselling a service that it appears they know doesn’t work…that would be fraudulent if it were to be true

Hoenir

Perhaps the issue has been fixed now. 

SiliconChip

saral1 said:

Maybe…but they are misselling a service that it appears they know doesn’t work…that would be fraudulent if it were to be true

My guess, and that's all it is, is that they have wifi on some of their planes at the moment, perhaps with the intention of fitting it to all of them, and they had to change the plane for your flight from one with wifi to one without. I very much doubt if there's any "immoral" or "fraudulent" intent, and it's probably best not to bandy such terms about without any evidence.

flaneurs_lobster

saral1 said:

Maybe…but they are misselling a service that it appears they know doesn’t work…that would be fraudulent if it were to be true

Are you saying that you were actually billed for a Wi-fi service that was not available? 

Where did you see it advertised? There's no mention of such a service being available on TUI flights that I can find online.

Pollycat

SiliconChip said:

Presumably they'd refund you the access fee if you ask them, given that the service hasn't been provided.

saral1 said:

Maybe…but they are misselling a service that it appears they know doesn’t work…that would be fraudulent if it were to be true

What plane did you fly on?

Were you led to believe that the plane had WIFI?

Did you pay for the service?

If so, have you asked for a refund?

If so, have you received your refund or have TUI refused to refund you?

Let us have the full story before you accuse a large company of fraud and immorality on a public forum.

flaneurs_lobster said:

saral1 said:

Maybe…but they are misselling a service that it appears they know doesn’t work…that would be fraudulent if it were to be true

Are you saying that you were actually billed for a Wi-fi service that was not available? 

Where did you see it advertised? There's no mention of such a service being available on TUI flights that I can find online.

Here:
Inflight Entertainment | TUI.co.uk

TUI Inflight Entertainment

Set the mood for your holiday with our catalogue of blockbuster hits and binge-worthy TV shows.

When you soar across the sky with us on a Boeing 787 Dreamliner, you’ll have a world of media at your fingertips. We line up over 400 hours of film, TV and audio content to enjoy on our seatback screens, all free of charge.

Quick getaways are made seamless, too, thanks to our new streaming service. Connect to our TUI Wi-Fi Network to stream movies and shows directly to your personal device when you travel with us on selected Boeing 737 aircrafts.

In case the aircraft you're flying on doesn't currently have streaming available, we do recommend bringing your own book or tablet and headphones with a couple of movies downloaded before you fly. 

And:

Is there entertainment onboard my flight?

When you soar across the sky with us on a long haul flights (that is 7 hours or more), you'll be on our Boeing 787 Dreamliner and you’ll have a world of media at your fingertips. We line up over 400 hours of film, TV and audio content to enjoy on our seatback screens, all free of charge. We are currently rolling out our new streaming service across 737s which means if youre aboard one of our selected aircrafts, you can connect to our TUI Wi-Fi Network to stream movies and shows directly to your personal device when you travel with us. In case the aircraft you're flying on doesn't currently have streaming available, we do recommend bringing your own book or tablet and headphones with a couple of movies downloaded before you fly. You can then sit back, relax and enjoy your chosen entertainment, and before you know it, you’ll have arrived.

Is there entertainment onboard my flight? | TUI.co.uk

There is no mention of cost for this service.

What plane did the OP fly on?
Did they pay for wifi?

 

flaneurs_lobster

Pollycat said:

flaneurs_lobster said:

saral1 said:

Maybe…but they are misselling a service that it appears they know doesn’t work…that would be fraudulent if it were to be true

Are you saying that you were actually billed for a Wi-fi service that was not available? 

Where did you see it advertised? There's no mention of such a service being available on TUI flights that I can find online.

Here:
Inflight Entertainment | TUI.co.uk
And:
Is there entertainment onboard my flight? | TUI.co.uk 

To be clear, the service that TUI is saying is "rolling out" is the ability to connect to their in-plane wi-fi network so that you can stream their in-flight movies etc to your own device rather than using the seat-back screen.

It is not access to the internet, which is what I thought the OP was referring to.

Maybe the OP could clarify which service they were expecting?

Pollycat

flaneurs_lobster said:

Pollycat said:

flaneurs_lobster said:

saral1 said:

Maybe…but they are misselling a service that it appears they know doesn’t work…that would be fraudulent if it were to be true

Are you saying that you were actually billed for a Wi-fi service that was not available? 

Where did you see it advertised? There's no mention of such a service being available on TUI flights that I can find online.

Here:
Inflight Entertainment | TUI.co.uk
And:
Is there entertainment onboard my flight? | TUI.co.uk 

To be clear, the service that TUI is saying is "rolling out" is the ability to connect to their in-plane wi-fi network so that you can stream their in-flight movies etc to your own device rather than using the seat-back screen.

It is not access to the internet, which is what I thought the OP was referring to.

Maybe the OP could clarify which service they were expecting?

Yes, you're right.

The OP refers to using WHATSAPP in the title of the thread.
Not streaming.