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Back Billing PAYG

peter_we
peter_we Posts: 79 Forumite
Eighth Anniversary
I was a payg electricity customer from 2003. For about 15 years the meter could not be updated with new prices. The meter started accumulating debt. After a few years I contacted them and the debt was written off.

In March 2021 they stopped sending\creating statements completely. No account was available/accessible online for 2 years. According to an email, "they (EON) do not send statement's for PAYG".

Debt continued to accumulate up 2022 when they finally decided to replace the meter. The debt was £6000 apparently (at this point but I they stopped sending statements a year before and the account was inaccessible online).
After a further year in May 2024, I requested a change to a non-PAYG meter and in April 2024 they sent a statement with a mention of  "
Your balance adjustments. These could be goodwill gestures, price or payment corrections" and a figure of ~£4000.
None of the subsequent statements mentioned this debt until Feb 2024 when they started a 10% drawdown on my standing order.

My question does this fall under the back billing rules given the lack of statements or demands for 2 years and the debt going back to over a decade of energy use?

Comments

  • TroubledTarts
    TroubledTarts Posts: 390 Forumite
    100 Posts Photogenic Name Dropper
    Get yourself ready to follow Eons complaints procedure and be prepared to go to the ombudsman service.

    Get all your facts and dates together when dealing with EON.
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