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Back Billing PAYG
I was a payg electricity customer from 2003. For about 15 years the meter could not be updated with new prices. The meter started accumulating debt. After a few years I contacted them and the debt was written off.
In March 2021 they stopped sending\creating statements completely. No account was available/accessible online for 2 years. According to an email, "they (EON) do not send statement's for PAYG".
Debt continued to accumulate up 2022 when they finally decided to replace the meter. The debt was £6000 apparently (at this point but I they stopped sending statements a year before and the account was inaccessible online).
After a further year in May 2024, I requested a change to a non-PAYG meter and in April 2024 they sent a statement with a mention of "Your balance adjustments. These could be goodwill gestures, price or payment corrections" and a figure of ~£4000.
None of the subsequent statements mentioned this debt until Feb 2024 when they started a 10% drawdown on my standing order.
My question does this fall under the back billing rules given the lack of statements or demands for 2 years and the debt going back to over a decade of energy use?
In March 2021 they stopped sending\creating statements completely. No account was available/accessible online for 2 years. According to an email, "they (EON) do not send statement's for PAYG".
Debt continued to accumulate up 2022 when they finally decided to replace the meter. The debt was £6000 apparently (at this point but I they stopped sending statements a year before and the account was inaccessible online).
After a further year in May 2024, I requested a change to a non-PAYG meter and in April 2024 they sent a statement with a mention of "Your balance adjustments. These could be goodwill gestures, price or payment corrections" and a figure of ~£4000.
None of the subsequent statements mentioned this debt until Feb 2024 when they started a 10% drawdown on my standing order.
My question does this fall under the back billing rules given the lack of statements or demands for 2 years and the debt going back to over a decade of energy use?
0
Comments
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Get yourself ready to follow Eons complaints procedure and be prepared to go to the ombudsman service.
Get all your facts and dates together when dealing with EON.
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