Schuh returns

Tinks78

I bought my daughter some adidas campus from the schuh website on March 1 after a couple of days I had to chase up the delivery! They eventually arrived a couple of days later. When my daughter opened up the box they were blue/orange. We had ordered pink! The box had pink on and the correct product code but the items were blue/orange. I immediately contacted scuh via the Web chat, sent photos over the chat of the items , the box , the packaging etc. They apologised and told me to send the wrong ones back and they would send me the correct colour by next day delivery. I packaged up the wrong ones and sent them back that same day. We received the new ones as promised. Happy days! 
Then yesterday I received an email telling me they had received the others back but they can't  possibly be the ones they sent as they have never stocked that colour! I have contacted them and spoke to someone on the phone but they are adamant that I am wrong! They want me to send payment? I have received 1 pair of shoes which I have already paid for. They have received the pair they sent me. How on earth do I solve this? They are basically accusing me of scamming them when in fact I am the one scammed! 

HillStreetBlues

Tinks78 said:

I bought my daughter some adidas campus from the schuh website on March 1 after a couple of days I had to chase up the delivery! They eventually arrived a couple of days later. When my daughter opened up the box they were blue/orange. We had ordered pink! The box had pink on and the correct product code but the items were blue/orange. I immediately contacted scuh via the Web chat, sent photos over the chat of the items , the box , the packaging etc. They apologised and told me to send the wrong ones back and they would send me the correct colour by next day delivery. I packaged up the wrong ones and sent them back that same day. We received the new ones as promised. Happy days! 
Then yesterday I received an email telling me they had received the others back but they can't  possibly be the ones they sent as they have never stocked that colour! I have contacted them and spoke to someone on the phone but they are adamant that I am wrong! They want me to send payment? I have received 1 pair of shoes which I have already paid for. They have received the pair they sent me. How on earth do I solve this? They are basically accusing me of scamming them when in fact I am the one scammed! 

You tell them they you will not be paying as you returned the ones that originally sent.