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Virgin Media, Netflix - Bait & Switch tactic

paye
paye Posts: 449 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Phones & TV

Hi

I recently switched from Sky to Virgin due to a better deal they were offering. As part of my sign-up, I opted for Netflix Premium, but I’ve been placed on the Netflix Standard with Ads plan instead. The contract documents I received by email clearly state Netflix Premium, but when I checked the online version of the contract, it’s not mentioned.

Has anyone else encountered this issue? Any advice on how to get it resolved? Feels like Virgin Media are playing the classic bait and switch tactic. 

Save Save Save:o

SPC 593 paye:o

Comments

  • PZ19
    PZ19 Posts: 592 Forumite
    Sixth Anniversary 500 Posts Name Dropper
    Just call them, you have it on your contract you were emailed at time of agreeing the deal, it’s what you agreed, they should sort you out.  Escalate if needs be.
  • Bigphil1474
    Bigphil1474 Posts: 3,819 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Been with VM for about 9 years. Never had any issue getting things sorted. Easier on chat, and it will take a bit of time though. I don't think it's any sort of scam.
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