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NS&I ‘Pin Locked’ issue

I’ve been having some trouble getting into the NS&I website to withdraw money from Premium Bonds. They say that my PIN is locked for some reason (even though I have no record of having a PIN) and the website tells me to call a phone number: 08085 007 007. Is this a scam? Should I be concerned? The website appears to be legit and it’s saying the same thing on their official app. 

Comments

  • Archergirl
    Archergirl Posts: 1,856 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Google NS&I and call that number. Is there an option to unlock like forgot pin/password?
  • molerat
    molerat Posts: 34,836 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    That is the correct contact number as shown on the NS&I website
  • Yindee8191
    Yindee8191 Posts: 3 Newbie
    First Post
    Google NS&I and call that number. Is there an option to unlock like forgot pin/password?
    It’s literally just the number, no other options for some reason. 
  • Yindee8191
    Yindee8191 Posts: 3 Newbie
    First Post
    molerat said:
    That is the correct contact number as shown on the NS&I website
    Thanks, I’ll call them then. Just wanted to make sure it’s legitimate. 
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