News on PPI claims

sugar_dummy

Hi, 
With the recent news regarding the supreme court and complaints to re cupe possible hidden commission..how would that work if a decision is made to automatically contact their customer service have moved and changed address etc.. 

CliveOfIndia

Do you really mean PPI, or are you referring to DCA?

But if they don't have current contact details for you, obviously they can't contact you.  But there's nothing to stop you contacting them if you feel you have a valid claim.

dunstonh

sugar_dummy said:

Hi, 
With the recent news regarding the supreme court and complaints to re cupe possible hidden commission..how would that work if a decision is made to automatically contact their customer service have moved and changed address etc.. 

You appear to have mixed up different issues.

The PPI issue has had recent supreme court decisions and was nothing to do with hidden commission.  The deadline to complain with PPI was 29th August 2019.

Are you referring to motor finance complaints?

.how would that work if a decision is made to automatically contact their customer service have moved and changed address etc.. 

Based on past decisions the regulator has made, they will be required to employ tracing companies.   However, that typically delays things for many years.   So, in those scenarios, it would be worth the borrower being proactive and provide details to the lenders.