MSE Poll: How do you rate your broadband provider's customer service over the LAST SIX MONTHS?

MSE_Ruby · 11 March at 11:39AM

Poll started 11 March 2025

This isn't about price, we can do that - we want you to rate your most recent home BROADBAND provider's customer service over the past SIX MONTHS.

Click here to vote in the poll.

Did you vote? Are you surprised at the results so far? Have your say below.
If you haven't already, join the forum to reply.

Thanks!

sparkyspark · 12 March at 10:03AM

Voted on the customer service poll as my issue is with poor speed and have been with Sky for many years and never had a problem with the internet and if there was it was resolved quickly.
Upgraded to a 300mb Fibre plan with a guaranteed speed of 200mb on the 22nd January 2025 and after just 6 days my speed dropped to a max of around 34mb. Contacted the Sky Tech Network Team straightaway on the 29th January to report the fault, went through all the checks and uploaded all the photos they requested of my Fibre set up to their site, this was 43 days ago and there is still no resolution as to what the fault is and when it will be rectified by Sky and Open Reach.
Spoke to Sky Tech Support for the 20th time yesterday and was told that the next review on this situation is to be updated on the 24th March 2025 which will then be 57 days without a useable internet connection.

Jossmer · 12 March at 10:07AM

Yes I did vote on the

How do you rate your broadband provider's customer service?

I use Zen internet as my ISP of choice. Though at the moment I am still waiting for all the charts to load! Zen being the last on the list. Zen are truly the best of the best when it comes to ISP's.

That is just my opinion. I would love to see the results for zen in the poll.It does not look like the charts are going to load anytime soon though.

subjecttocontract · 12 March at 10:08AM

I was surprised there wasn't a box for 'customer service non existent'.

Grizzlybear12 · 19 March at 12:28PM

I was with Sky. My bill is going up mid-contract from April. Called them to negotiate as their new customers are getting a much better deal. I have been with them for years yet they did not even care! Very disappointed.

molerat · 23 March at 1:38PM

With Plusnet FTTC. A few weeks ago my internet went off late Saturday night. Thought it was a line problem as I have seen it a few times when they are playing at the exchange at that time of night. Went to bed and it was still off when I woke up. Texted the bot at 08.58, replied to their text at 09.08 and replied after their line check at 09.13. Received a human call back and they did a remote reset - said there was nothing I could have done at my end, the router had thrown a wobbly doing an update - and router log shows back on line at 09.31.