MSE Poll: How do you rate your broadband provider's customer service over the LAST SIX MONTHS?

MSE_Ruby · 11 March at 10:39AM

Poll started 11 March 2025

This isn't about price, we can do that - we want you to rate your most recent home BROADBAND provider's customer service over the past SIX MONTHS.

Click here to vote in the poll.

Did you vote? Are you surprised at the results so far? Have your say below.
If you haven't already, join the forum to reply.

Thanks!

sparkyspark · 12 March at 9:03AM

Voted on the customer service poll as my issue is with poor speed and have been with Sky for many years and never had a problem with the internet and if there was it was resolved quickly.
Upgraded to a 300mb Fibre plan with a guaranteed speed of 200mb on the 22nd January 2025 and after just 6 days my speed dropped to a max of around 34mb. Contacted the Sky Tech Network Team straightaway on the 29th January to report the fault, went through all the checks and uploaded all the photos they requested of my Fibre set up to their site, this was 43 days ago and there is still no resolution as to what the fault is and when it will be rectified by Sky and Open Reach.
Spoke to Sky Tech Support for the 20th time yesterday and was told that the next review on this situation is to be updated on the 24th March 2025 which will then be 57 days without a useable internet connection.

Jossmer · 12 March at 9:07AM

Yes I did vote on the

How do you rate your broadband provider's customer service?

I use Zen internet as my ISP of choice. Though at the moment I am still waiting for all the charts to load! Zen being the last on the list. Zen are truly the best of the best when it comes to ISP's.

That is just my opinion. I would love to see the results for zen in the poll.It does not look like the charts are going to load anytime soon though.