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Smart parking fine

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Hi al,
After parking somewhere where i misread the signs and misinformed by restaurant employees i overstayed in a car park and there was no way to pay the excess time so i received i fine.
After going through a few posts in here i appealed the decision using the template text choosing i was not the driver as a reason.
Today i got a reply.
Can someone advise how to proceed?
Photos of the pcn, my appeal confirmation email with what i said on the bottom, and their reply today attached, all sensitive info has been hidden i hope!
Thanks in advance!

«1

Comments

  • ChirpyChicken
    ChirpyChicken Posts: 1,370 Forumite
    1,000 Posts Name Dropper Photogenic
    edited 10 March at 9:18PM
    await the POPLA code
    Then when that comes use
    "The operator has no contract to issue PCNS at this site"
  • DDNO11
    DDNO11 Posts: 8 Forumite
    First Anniversary First Post
    Thanks for the reply, have i done everything right so far? Is the popla code another email? When do i get it? And what do you mean when tht comes to use that? Thanks again 
  • ChirpyChicken
    ChirpyChicken Posts: 1,370 Forumite
    1,000 Posts Name Dropper Photogenic
    edited 10 March at 8:47PM
    Yes
    Yes
    You get it when you get it
    You use the text given to appeal to Popla.
  • 1505grandad
    1505grandad Posts: 3,767 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    "await the POPLA code
    Then when that comes use
    "The operator has contract to issue PCNS at this site""

    Make sure you put a "no" before "contract"
  • ChirpyChicken
    ChirpyChicken Posts: 1,370 Forumite
    1,000 Posts Name Dropper Photogenic
    edited 10 March at 9:19PM
    Ha oops thanks!
  • DDNO11
    DDNO11 Posts: 8 Forumite
    First Anniversary First Post
    Hi again, today i received the email attached.
    Is that what i was expecting, and the email contents are what it was expected them to be for the reply to work "The operator has no contract to issue PCNS at this site" and what would be the expected next step? Thanks again.
  • Coupon-mad
    Coupon-mad Posts: 151,088 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Yep. Always the same with Smart.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • DDNO11
    DDNO11 Posts: 8 Forumite
    First Anniversary First Post
    So what do i select here? the last option, Other and put the text i mentioned above?
  • ChirpyChicken
    ChirpyChicken Posts: 1,370 Forumite
    1,000 Posts Name Dropper Photogenic
    Yes that's right
  • Gr1pr
    Gr1pr Posts: 7,830 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    Correct,  other and the appeal as keeper 
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